- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF20063J
Guest Service Officer - Telephone Operator
Region
Luxury & Lifestyle
Sofitel Al Hamra Beach Resort
- To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.
- To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
- To be fully conversant with all services and facilities offered by the hotel.
- To operate the switchboard in accordance with the department’s operation standards.
- To attend to the hotel guests communications from inside or outside the hotel.
- To use and adhere to policies and procedures for handling calls, messages and selling services and restaurants to guests of the hotel.
- To handle wake-up calls promptly and according to hotel standards.
- To ensure when required, the doctor is contacted with the minimum delay and that direct supervisor is informed accordingly.
- To be aware and adhere to the hotel emergency policy and procedure.
- To ensure that all faxes are well prepared, checked and sent within 5 minutes from arrival or received.
- Act as either Room Service order taker or as a departmental coordinator for all areas of the hotel and ensure a proper follow is done for all guests requests and comments.
- To plug in all customer inquiries into the system and ensure proper follow up is done.
- To ensure that the desk and surrounding area is kept clean and organized at all times.
- To report guest complaints or problems to FO Supervisors or Asst FOM if no immediate solution can be found and assure follow up with guests.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the FO Supervisor and the Assistant Front Office Manager.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: General ManagerSupervises: Front Office Manager, Executive HousekeeperGeneral Purpose: The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk,
Reference
4790915d-cc73-4c32-86cd-6f74487e5d9d
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: Director of RoomsSupervises: Front Desk Agents, Bell/Valet, Night AuditGeneral Purpose: The Front Office Manager is committed to guest service excellence and passionate about promoting the
Reference
8966f3e4-bf24-4356-adb8-58ef4d120d39
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the ove
Reference
85299b25-f05f-4146-a05d-5817debb1e6c
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appear
Reference
b98265a3-babe-4c3c-9b67-e5dd6102374e
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Specific Responsibilities:Retrieves items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.Clea
Reference
8cf6a7df-91b4-422e-b018-4110ea6366d0
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and
Reference
f7876ddc-bc13-4523-b07b-df9ff6e40ee6
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Reference
a184a8b6-8631-4279-9944-44ecc2d9ea4c
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Title: Bell/Valet Captain Profile: The Bell/Valet Captain at the 21c Museum Hotel must be committed to providing great customer service and passion of the company’s Core Values throughout the propert
Reference
6b82fc33-8b4f-4297-8672-bd4d627fdd2c
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Reference
f29d6aa3-ea5a-468e-8682-43483896c4b5
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: Housekeeping Manager Supervises: Housekeeping Supervisors, Room Inspectors, Housekeeping Team as required General Purpose: Assists the Housekeeping Manager in supervising the daily operat
Reference
053b7779-8a94-4f41-ac82-22e634e9608f
Expiry Date
01/01/0001