- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF17973W
Guest Service Officer - Concierge
Region
Luxury & Lifestyle
Sofitel Al Hamra Beach Resort
- To provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures.
- To provide uncompromising levels of cleanliness and maintenance through own responsibility.
- To use appropriate materials, equipments and supplies for the smooth run of the Concierge operations and to ask for requisitions accordingly.
- To ensure a proper coverage and supervision of the Concierge desk, the lobby, hotel entrance and airport service at all times.
- To use the proper telephone etiquette as per Sofitel standards.
- To personally greet and escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the supervisor, Chief Concierge or FOM for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To do a proper cashier closer and handover between the shifts.
- To be aware of all VIPs visiting or staying in the hotel.
- To properly use all the equipment and PMS.
- To check the arrival and departure lists and to arrange transportation and airport services accordingly.
- To ensure that all luggage and guest belongings are safely and in time handled.
- To handle and ensure prompt delivery of messages, mail, or any other guest and hotel correspondence.
- To assist in arranging partnerships and contacts with service suppliers.
- To provide all kind of business information, including events and conferences.
- To strictly respect the key handling procedures.
- To daily follow the checklists and billing procedures.
- To assist the guest relations’ team and any other department in concierge needs.
- To respect schedules, terms and deadlines as agreed with the Management.
- To daily read the Concierge logbook and to sign it.
- To update the activity reports.
- To be aware of the outlet timings and promote the internal activities and events.
- To be updated with the latest administrative, organizational, operational or other changes and news.
- To be updated with the competitors’ offerings and rates.
- To attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
- To assist the Concierge Supervisor in fulfilling administrative responsibilities and monitoring activities. To replace him/her whenever needed.
- To promote the Accor loyalty programs.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Concierge Supervisor and Chief Concierge.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
c2268665-993c-4742-b76b-a234d710ad30
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Cincinnati, Cincinnati, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Cincinnati
Job Category
Rooms
Description
Reports to: Guest Services Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly an
Reference
2d0cdf09-f64f-462b-8a91-036c8b782fc8
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris CDG Airport & Convention, Roissy-en-France, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Roissy-en-France
Job Category
Rooms
Description
Rattaché(e) au Chef de Brigade:Vous assurerez un accueil personnalisé et chaleureux, le bien-être des clients est votre priorité.Vous valoriserez les différentes prestations de l'hôtel pour optimiser
Reference
9c7dd348-681c-4eb5-be3c-627fd4ffbdf9
Expiry Date
01/01/0001
Salary
Location
PULLMAN LYON CENTRE, LYON
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Lyon
Job Category
Rooms
Description
· Le Night Supervisor répond aux demandes des clients la nuit (check out, check in, change, informations diverses, facturation, etc.) · Il/Elle traite et règle tout problème, toute plainte de client d
Reference
OPBRO406
Expiry Date
01/01/0001
Salary
Location
NOVOTEL PARIS 13 PORTE D'ITALIE, KREMLIN BICETRE
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Bienvenue au Novotel/Greet Paris 13 porte d'Italie, un hôtel combo 4 et 3 étoiles de 171 chambres au Kremlin Bicêtre proche du 13ème arrondissement, le « Feel Welcome » est notre priorité pour nos cli
Reference
PGMWY535
Expiry Date
01/01/0001
Salary
Location
IBIS CHAMBÉRY, Chambéry, Savoie
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
L’équipe de l’ibis styles de Chambéry centre gare recherche un ou une réceptionniste à temps complet. Votre kit du savoir-faire : • Accompagner nos clients au cours de leur séjour afin de leur faire
Reference
PGMWB569
Expiry Date
01/01/0001
Salary
Location
Grand Hôtel Roi René Aix-en-Provence Centre - MGallery, Aix-en-Provence, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Aix En Provence
Job Category
Rooms
Description
VOTRE MISSION :Vous êtes en charge de l’accueil des clients (accueil physique, réception des bagages, conduite du véhicule dans le parking de l’hôtel), de la mise en place des salles de séminaire et d
Reference
8dea7682-ab2f-4674-b26e-87a4dfe52927
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Calangute, Calangute, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Calangute
Job Category
Rooms
Description
Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered an
Reference
7c1e9c60-786a-4683-bbac-50a373b7c111
Expiry Date
01/01/0001
Salary
Location
ibis Sharq, Kuwait City, Kuwait
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Kuwait City
Job Category
Rooms
Description
Front Office Receptionist First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memor
Reference
0d947ce1-2180-4f89-9043-26b09610073a
Expiry Date
01/01/0001
Salary
Location
Hotel Mercure Salzburg City, Salzburg, Austria
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Austria
Job Category
Rooms
Description
Hier noch ein paar Eckdaten:Anstellungsart: Vollzeit (5 Tage - 40 Stunden / Woche)Dienstzeiten je nach Bedarf & eigener Dienstplangestaltung:Frühdienst 06:30 – 15:00 / Spätdienst 14:30 – 23:00 / versc
Reference
0930d995-942e-4577-85eb-a02e9841405c
Expiry Date
01/01/0001