Guest Service Manager

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). 

More about us... 

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. 

Reporting to the Front Office Manager, you will be responsible for leading day to day hotel operations and make sure our guest experience never flags. Being our Guest Services Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not. 

What you’ll do… 

• Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again. 

• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. 

• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house. 

• You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike.  

• To assist the Director of Operations and General Manager to manage any changes in hotel procedures around health and safety compliance. 

• You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike. 

• Act as Manager on duty, making sure everything is running smoothly and looking sharp , working with the team to find solutions to any hick ups. 

What we’re looking for… 

• Individuals. You’re looking for a place where you can be you; no clones in suits here. 

• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.  

• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.  

• You’re not precious. We leave our egos at the door and help get things done.  

• You’re up for doing things differently and trying (almost) everything once.  

• If we got stuck in a lift together, we’d have a good time and share a few laughs.  

• You want to be part of a team that works hard, supports each other and has fun along the way.  

• Hotel or leisure related experience as Duty Manager or similar role. 

• Be fluent in Spanish and English, Catalan will by highly valuable as other additional languages. 

• If you’re familiar with Opera cloud or similar front desk operating system and understand GDS that would be a big advantage. 

Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona o a data@ennismore.com.