1. Full-Time
  2. Permanent
  4. Food & Beverage


ibis Styles Birmingham NEC and Airport, Birmingham, United Kingdom



Guest Service Manager - Food & Beverage


Europe and North Africa

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The busy ibis Styles Birmingham NEC and Airport is on the hunt for an F&B supervisor (officially known as a Guest Service Manager) to look after our guests and lead and support the F&B team on shift. Working full-time, 40 hours a week, you'll be a visible presence in the lounge; serving and welcoming guests, taking orders, supporting the team and looking for opportunities to drive revenue. In return, we're offering a competitive salary and benefits which include hotel discounts, a day off for your birthday and more.

The ideal candidate will have around two year's experience working front-of-house in a hotel or high-street restaurant in a supervisory role. You'll have a friendly demeanour, be efficient and reliable and know how to inspire your colleagues by setting a great example. In addition to directing and managing the F&B team, you'll do Duty Management, stock ordering and rota planning. We're a multiskilled team so you'll also support the Reception team and other Operational areas.

Our hotel has over 160 bedrooms and welcomes international guests, business travellers, families, conference delegates and people heading off on holiday so it can be a bustling and vibrant hotel. As Guest Service Manager, you'll be key to ensuring that they enjoy a great dining experience during their visit and will want to come back again soon! As you'll be serving alcohol, we do require applicants to be 18 years of age or older.

If this sounds like a role that's right up your street, we'd love to hear from you. 

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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