Guest Service Manager - Food & Beverage

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The busy ibis Styles Birmingham NEC and Airport is on the hunt for an F&B supervisor (officially known as a Guest Service Manager) to look after our guests and lead and support the F&B team on shift. Working full-time, 40 hours a week, you'll be a visible presence in the lounge; serving and welcoming guests, taking orders, supporting the team and looking for opportunities to drive revenue. In return, we're offering a competitive salary and benefits which include hotel discounts, a day off for your birthday and more.

The ideal candidate will have around two year's experience working front-of-house in a hotel or high-street restaurant in a supervisory role. You'll have a friendly demeanour, be efficient and reliable and know how to inspire your colleagues by setting a great example. In addition to directing and managing the F&B team, you'll do Duty Management, stock ordering and rota planning. We're a multiskilled team so you'll also support the Reception team and other Operational areas.

Our hotel has over 160 bedrooms and welcomes international guests, business travellers, families, conference delegates and people heading off on holiday so it can be a bustling and vibrant hotel. As Guest Service Manager, you'll be key to ensuring that they enjoy a great dining experience during their visit and will want to come back again soon! As you'll be serving alcohol, we do require applicants to be 18 years of age or older.

If this sounds like a role that's right up your street, we'd love to hear from you. 

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