Guest service

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Handling guest complaints and resolving issues in a timely and professional manner.
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Upselling hotel services and amenities to guests
• Ensuring guest satisfaction throughout their stay
• Check guests in and out of the hotel in a courteous and pleasant manner.
• Use the appropriate phrases and greetings when interaction with guests.
• Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Perform any other duties as assigned from time to time by the Management.

Communicate pertinent shift information to the next shift and direct supervisor.

Energy, enthusiasm and creativity to bring a personal touch to our guests’ stay.
Customer focus & strong communication skills
Previous experience with a Opera experience preferred.
Previous experience in a hotel or customer service environment
English language

• Coordinating with porters, concierge, kitchen staff and housekeeping.
• Undertaking front desk service duties.
• Resolving problems and dealing with conflict or tension with disappointed guests.
• Acting as a central source of information for guests during their stay.

Responds to guest inquiries by understanding inquiry