Guest Service Associate - Housekeeping

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

What you will be doing:

• Be responsible for all cleaning of guest rooms.
• Ensure that to have enough quantity of guest amenities on your trolley.
• Ensure the work quality up to standard.
• Handle all service matters to guests.
• Strictly follow Lost and Found procedure.
• Be aware of the daily hotel activities and has product knowledge of all the hotel facilities.
• Proper grooming at all times.
• Proper stock of guest amenities, cleaning supplies, clean linen are arranged well on the trolley before starting the work.
• Check and make note of all the room with” Do Not Disturb” sign before the end of the shift.
• Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous.
• At the end of the shift or the day, she/he has to communicate all information that the next shift or the supervisor has to know for a well running of the operations.

Your experience and skills include:

• Previous experience in Hotel Housekeeping department desirable
• Previous experience in 5 star property desirable
• Must be proactive with a meticulous eye for detail
• Dynamic, energetic, creative and thrives under pressure

0-1 year of experience