Duty Manager

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

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We are seeking a dedicated and service-driven Duty Manager to oversee the seamless operation of our Front Office l and ensure that every guest enjoys an exceptional stay.

This role requires a dynamic professional with strong leadership skills, an eye for detail, and a genuine passion for delivering personalized luxury service.

Key Responsibilities

• Oversee and support the daily operations of Front Office departments during shift duty.
• Ensure guests receive prompt attention, personalized recognition, and memorable experiences.
• Supervise and guide Front Office Colleagues, providing leadership and direction.
• Respond to guest needs with efficiency, discretion, and care—resolving issues promptly.
• Conduct regular inspections of front-of-house areas to ensure luxury standards of cleanliness and order.
• Greet and assist VIP guests, performing arrival room inspections to guarantee the highest standards.
• Monitor staff conduct, grooming, and service delivery to align with brand standards.
• Maximize room sales and hotel revenue via performance management, upselling and inventory control, collaborating with other department heads.
• Review billing instructions, guest credit, and discounts, ensuring compliance with policies.
• Act as the main point of contact in the absence of the Front Office Manager/Director.
• Drive upselling initiatives and promote hotel facilities to enhance the guest experience.
• Ensure accuracy and quality of guest data in PMS and provide daily operational reports.
• Maintain LQA and brand standards, ensuring colleagues are consistently updated and trained.

• Previous experience in a supervisory role within a luxury hotel environment (min 3 years).
• Strong guest relations skills with the ability to anticipate needs and deliver personalized service.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced, ever-changing environment.
• Proficiency in PMS systems and solid understanding of Front Office operations.
• Fluency in English & Polish; additional languages are an asset.
• A natural trainer and mentor, capable of inspiring and guiding colleagues to excellence.

www,raffles.com/warsaw