- Full-Time
- Permanent
- PULLMAN
- Rooms
__jobinformationwidget.freetext.LocationText__
Pullman New Delhi Aerocity, New Delhi, India
__jobinformationwidget.freetext.ExternalReference__
REF45999F
Guest Service Associate - Front Office
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- JOB PURPOSE
Guest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls guidelines.
- EXECUTIVE RESPONSIBITIES & EMPOWERMENT
- Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
- Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to.
- Notes, collects and actions any guests’ preferences to maintain guest profiles.
- KEY OPERATIONAL RESPONSIBILITIES
People Management
- Helps in creating a positive and highly motivated working environment that promotes and develops teamwork.
- Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
- Attend training as scheduled by management.
Guest Loyalty
- Promptly and actively obtains feedback and preference from guest.
- Provides engaging arrival and departure experience to all guests.
- Enroll maximum guests to Le Club.
- Achieves guest delight through friendly and proficient services at the time of arrival / departure.
- Must have knowledge of membership levels of Le Club Accor program.
Operational Processes
- At the start of the each shift, all shift back up reports, get familiarized with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
- Take hand over from the outgoing shift, highlights any cash discrepancy.
- Takes departure time and secure mode of payment from all guests at the time to arrival.
- Takes check ins / outs efficiently within require time frame and as per defined standards. Welcomes all guest entering the hotel.
- Extends fond farewell to all guests on departure.
- Follows all internal controls guidelines prescribed by the management
- Up sell higher category of rooms to optimize occupancy and room rate.
- Records Arrival & Departure register as per local laws at all times. Prepare ‘C’ forms send as per the local laws.
- Ensure and check all equipments in Front Office Department are in working condition.
Administration
- Ensure all grooming standards are in place and adhered to.
- Print shift reports and get them signed off, filed or handed over to incoming Shift.
- Ensure that all rebates and paid‐outs are acknowledged by Duty Manager.
- Performs all other job assigned by the Management.
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
Primary ResponsibilitiesAs the Airport Ambassador for Fairmont Udaipur Palace, you will be responsible for providing a seamless and welcoming arrival experience for guests arriving at the airport. You
Reference
dbcd13c8-7567-450c-b7f5-2226cfe07d98
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Montparnasse, 10th arrondissement, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
France
Job Category
Rooms
Description
MISSION :Rattaché.e au/à la Gouvernant.e Général.e Adjoint.e Etages, l’Equipier.ère Etages apporte son aide aux valets/femmes de chambre et veille à l’entretien et à la propreté des offices des étages
Reference
c475af3a-40d4-420c-8623-e9b750bcbffa
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their ex
Reference
a2820a23-3cc9-42cc-884b-d711159d897f
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
As a Concierge Executive, you will be the face of our organization, providing exceptional service and assistance to clients and guests. Your primary responsibility will be to anticipate and fulfill th
Reference
5e7d74f9-5e7f-4622-baad-19705bdd9b97
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Customer Satisfaction (Guest Feedback, Social Media Review). Financial Performance (Up-selling, Room Revenue, Operation Auditing). Showing Initiative, Problem Solving, Staff Training, Team Leading.
Reference
e28af3b6-f98e-4d2b-a4cb-37c54b7cbe5d
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Greet and welcome guests with confidence in a friendly manner and high standard of social skills.Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/
Reference
e7a6460b-0dcd-4d56-8a63-9bcf59945bc6
Expiry Date
01/01/0001
Salary
Location
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Visakhapatnam
Job Category
Rooms
Description
Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered an
Reference
b9691bb7-d177-4102-991c-72be60fd4242
Expiry Date
01/01/0001
Salary
Location
Mercure Brisbane Garden City, Upper Mount Gravatt, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and effi
Reference
269d71ce-63a0-42e7-a690-df4068817105
Expiry Date
01/01/0001
Salary
Location
ibis Melbourne Glen Waverley, Glen Waverley, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Glen Waverley
Job Category
Rooms
Description
Create exceptional Guest Experience’s right across the HotelProactively & reactively respond to in-house guest priorities or requests, helping the Assistant Managers with escalated complaintsBe active
Reference
0ffca8b2-72ab-4dd8-b4cf-c275bfea1796
Expiry Date
01/01/0001
Salary
Location
ibis Bangkok IMPACT, Nonthaburi, Thailand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Nonthaburi
Job Category
Rooms
Description
•Supports the Front Office Manager / Duty Manager in all aspects of room operations, with a focus on Front Office activities and coordination with other departments during night hours.•Overseeing hote
Reference
f2024bf2-caac-49e2-9840-9d65f3678276
Expiry Date
01/01/0001