Guest Service Agent - Reception

Novotel Queenstown Lakeside is centrally located on the shores of Lake Wakatipu and is the largest hotel in Queenstown with 273 rooms, catering for leisure guests, incentives and small meetings. We are proud of our diverse workplace with up to 25+ nationalities from all over the world.

Summer in Queenstown is awesome, with the long day light hours providing the opportunity to experience a variety of outdoor activities, such as hiking, mountain biking, walking, outside dining, and beach BBQ's. Winter being equally as fun on the slopes and in town.

Welcome our guests, assist them with their booking and accommodation requirements. Manage payments and balancing of folios and payments. Assist with all our queries, reservations and portering. 

Range of shifts 6am, 2pm or 10pm starts, requires the ability to cover night shifts at times.

Work on a rotating roster over 7 days and public holidays

Great communication skills both written and verbal

Excellent personal presentation

Work well in a team

Positive and calm under pressure

Commitment to the role, ideally looking for long term staff who wish to grow in Hospitality

Previous customer experience 3 months 

Why work for Novotel, Queenstown?

• Uniforms provided, washed and laundered daily.
• Staff meals provided while on shifts.
• Flexible hours, minimum of 30 hours per week. 
• Overtime rates apply after 40 hours worked.
• Extensive opportunities to enhance your skill set.
• A variety of worldwide discounts within the wider Accor community on accommodation and food.
• Accommodation is available in our staff Hostel
• Refer a friend incentive. 

CV & Cover letter please:  visa type, how long you can work for one employer if on a visa, when you are thinking of arriving in Queenstown, length of time you are thinking of staying.

Place of employment is Novotel Queenstown Lakeside

6 Earl St  Queenstown 9300

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.