Company Description
Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for a Guest Service Agent to join our team in a Part-Time basis.
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.
We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .
Job Description
What you will be doing:
Reporting to the Front Office Manager you will be delivering service excellence, from check in to check out and at every guest journey point.
- Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts.
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
- Answer all telephone calls in a professional manner according to brand standard.
- Reconcile cashier floats at the completion of each shift.
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program.
Qualifications
What we are looking for:
To be successful in this role you will be
- Previous customer service experience in a Hotel environment.
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud.
- You will be able to work under pressure, multitask and be a solution finder.
- Strong communication skills and pride in personal presentation.
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay.
Additional Information
What's in it for you:
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor.
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation.
- Work alongside passionate industry professionals.
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note, you will require full working rights in Australia to be eligible for this position.
