Guest Service Agent

Job Description:

Job description

Job Responsibilities:

• To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest request and complaints in a warm and timely manner.
• Efficiently, courteously and expediently welcome, handle check in, check out and fond farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating procedures.
• Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guests relation at all times.
• Welcome and assist guests efficiently, courteously and professionally in all Front Office related functions, to ensure the overall care of hospitality and services are given to our customers throughout their stay.
• Provide Guest with an insight to the city and help them plan their leisure time while staying with us
• Ambassador of the Accor Hospitality for Guest to have a uniform branded experience while staying with us
• Adhering to the hotel standard operating procedures.

Requirements:

• Prior experience working with Opera or a related system.
• The candidate requires excellent verbal and written English communication skills.
• Knowledge of other languages will be an added advantage
• Previous work experience with 3/ 4 star Hospitality brands will be an added advantage though not a necessary requirement

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.