Guest Service Agent

Grand Mercure Khao Lak Bangsak provides a haven of elegance and comfort.
Discover welcoming hospitality as you take advantage of all this Thai-style contemporary beachfront hotel has going for it. From the secluded bays across Andaman sea views or down; right close access within minutes by boat ride away! Delight in our personalized service and knowledgeable staff as we ensure your stay at Grand Mercure Khao Lak Bangsak.

Indulge in luxury in one of the 195 stylish modern rooms or suites. Gaze out at the Khao Lak resort from your room’s private balcony or wander through the gardens to our facilities. Feel the tranquillity from the uniquely-designed canal meandering through Grand Mercure Khao Lak Bangsak, a nod to Thailand’s riverside villages.

• Providing efficient service for guest registration and departure
• Settling guest accounts and ensuring cashiering is accurate
• Adhering to all credit procedures as they pertain to the registration and check-out process
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Fulfilling guest requests

• Education: Diploma or degree in hospitality management or a related field.
• Experience: Previous experience in a similar role within the hospitality industry is preferred.
• Skills:
  • Strong interpersonal and communication skills.
  • Proficiency in English; knowledge of other languages is an advantage.
  • Familiarity with hotel management software (e.g., Opera).
  • Ability to multitask and work under pressure.
• Personal Attributes:
  • Customer-oriented with a positive attitude.
  • Professional appearance and demeanor.
  • Ability to work independently as well as part of a team.

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.