Guest Service Agent

ibis Chiang Mai Nimman Journeyhub is perfectly located at the foothills of Doi Suthep, in the trendy Nimman area where guests can discover nightlife, walking street and shopping for local handicrafts within walking distance and near Chiang Mai University. With contemporary design, hotel has 142 guest rooms with free high-speed Wi-Fi, 24 hours dining serving a range of international favorites, a musical ambiance BAR to unwind, an Open-air swimming pool overlooking the hills and a 24-hour gym.

• Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty. 
• The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
• Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail, and messages).
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Provide general information to customers and guests in a good and helpful manner.
• Identify ways of increasing the Hotel’s overall profitability within the section.
• Know how to explain the hotel and network pricing policy to guests.
• Know how to present the sales pitch for the various network products and hotel services.
• Systematically offer the hotel’s services to guests upon their arrival.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

• A Diploma in Hospitality Management or equivalent is an absolute requirement for this position
• Substantial experience in hotel front office operations is highly advantageous and will be given significant consideration
• Unwavering commitment to delivering exceptional customer service is imperative
• Exemplary communication skills are crucial; fluency in English is non-negotiable
• The ability to work shifts, weekends, and public holidays is a fundamental requirement of this role
• Visa Requirements: Candidates must possess legal authorization to work in Singapore. It is critical to note that the hotel is unable to provide any assistance in obtaining work authorization documents