1. Part-Time
  2. Permanent
  3. Rooms
  4. Accor


ibis budget Brisbane Airport, Brisbane, AU



Guest Service Agent (Hotel Receptionist) - Ibis Budget Brisbane Airport



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Company Description

Ibis Budget Brisbane Airport is looking for a Guest Service Agent to join this ever thriving and exciting environment Ibis Budget Brisbane Airport is 3.5* Hotel with 93 Rooms next to the Brisbane Airport precinct in Hendra. At Ibis Budget Brisbane Airport our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!


Job Description

  • Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
  • Be an advocate of ALL: Accor’s loyalty program to non members
  • Checking guests in and out Maintaining accurate guest accounts
  • Taking bookings, providing helpful information & entering reservations
  • Answering guests queries in a timely and efficient manner.
  • Addressing guest requests and handling guest complaints in a positive manner.
  • Liaise with inter departments to assist guest and advise of room moves
  • Roster includes working morning, afternoon, evening and overnight shifts
  • Upsell the Food and Beverage department and serve barista coffee and beverages


  • Previous hotel front office reception experience preferable
  • Professional telephone manner and exceptional customer service skills
  • Excellent communication, interpersonal and time management skills
  • A friendly and positive can-do attitude who enjoys working in a team
  • Previous experience Opera desirable not essential
  • Barista experience desirable not essential

Additional Information

  • What is in it for you:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
  • Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Opportunity to develop your talent and grow within your property and across the world!


Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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