- Full-Time
- Permanent
- RIXOS
- Rooms
__jobinformationwidget.freetext.LocationText__
RIXOS RIXOS MAKADI BAY, Hurghada, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF26904U
Guest Relations Manager
Region
India, Middle East & Africa
Nestled between the intense turquoise waters of the Red Sea and the endless pristine sandy beach is the Rixos Premium Magawish. The cosmopolitan resort of Hurghada is a paradise for diving and water sport enthusiasts alike. With its Surf and Diving Club, the hotel is the perfect destination for anyone looking to explore the underwater treasures of the Red Sea. With an elegant and contemporary design, the hotel, arguably the most luxurious all-inclusive hotel in Hurghada offers exceptional facilities including ten bars, five a la carte restaurants, a Rixy Kids Club and the stunning Anjana Spa. Experiences at the resort are elevated with ultra-luxury touches such as the private beach cabanas with butler service and the private pool cabanas. Rixos Premium Magawish has 410 guestrooms, suites and villas from beautifully designed guestrooms to the unique swim-up suites with each offering guests every comfort. Quite simply, everything has been considered to ensure your holiday is everything you could wish for. The hotel is conveniently located 7km from Hurghada International Airport. Kindly note that there is no elevator or escalator available in our hotel.
Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.
2.2 Create a communication bridge between guests and operational departments.
2.3 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of guests.
2.4 Find solutions by keeping guest satisfaction at the fore.Approve the “Through Our Guests’ Eyes” report prepared according to requests, needs and demands placed by guests throughout the day.
2.5 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.
2.6 Ensure that a Welcome Letter is written and sent to guests staying at the hotel.
2.7 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.
2.8 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.
2.9 Conduct an internal communication meeting with the department at least twice every month and record the items discussed.
2.10 Responsible for procuring and protecting the supplies required to manage the office.
2.11 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.
2.12 Identify the personal expectations and tendencies of guests and work on future concepts accordingly.
2.13 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.
2.14 Inform the General Manager about any diseases and health problems of guests.
2.15 Prepare the “Monthly Timecard Report” for Guest Relations employees and submit the report to the Personnel Department.
2.16 Prepare the weekly work schedules for Guest Relations employees.
2.17 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.
2.18 Take part in the Emergency Response Teams and manage and deploy his/her own team.
2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased
At least a Bachelor`s Degree or vocational diploma.
Experience: At least 7 years of experience in the Hospitality industry following theoretical education.
Foreign Language: English Proficiency is a must as well as either Fluency in Russian or German to communicate with guests .
Courses and Training: Prior attendance in seminars and trainings in the related field.
Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
Skills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis Adelaide, Adelaide, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Adelaide
Job Category
Rooms
Description
Our Assistant Managers are critical to delivering seamless service throughout the hotel. Some of the key responsibilities areLeading the guest experience at check in and check outProactively seeking
Reference
dab32c41-9f92-4b47-ad53-2e0aae23c5b6
Expiry Date
01/01/0001
Salary
Location
Sofitel Auckland Viaduct Harbour, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
Our Ambassador will:Assist in the day to day operations of the Front Office and Housekeeping department including greeting guests, assisting with cars, hotel doors, guest luggage, lobby services and s
Reference
6cd8288b-b0fd-48a3-a815-a3d121546e1b
Expiry Date
01/01/0001
Salary
Location
Mercure Sydney Macquarie Park, Macquarie Park, Australia
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
We are seeking an energetic and enthusiastic Part Time Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all tim
Reference
daec9944-41d4-4c26-a458-d8020476e6ae
Expiry Date
01/01/0001
Salary
Location
Manly Pacific Hotel Sydney - MGallery Collection, Manly, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Manly
Job Category
Rooms
Description
We are looking for enthusiastic & passionate Front Office superstar to join our fun team at Manly Pacific. It is a Part-Time role.At Manly Pacific, we attract friendly, diverse and engaging people int
Reference
ee4ac82c-0866-4b92-a72b-88c88d40b1fc
Expiry Date
01/01/0001
Salary
Location
ibis Hamilton Tainui, Hamilton, New Zealand
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
New Zealand
Job Category
Rooms
Description
Be the face of ibis and welcome all of our guests with a smileAssist our guests with check in and check out of the hotelAssist with Food & Beverage duties when requiredCreate special moments for our g
Reference
d2d4da75-7c31-4e54-acd0-289153bbd2a4
Expiry Date
01/01/0001
Salary
Location
Pullman Bali Legian Beach, South Kuta, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
South Kuta
Job Category
Rooms
Description
Ensure the smooth and efficient daily operation of the Guest Experience department.• Oversee the implementation and compliance of brand standards, including Leading Quality Assurance (LQA) audits.• Ma
Reference
525ee23e-e6d5-4873-a526-cd049d37dcf0
Expiry Date
01/01/0001
Salary
Location
Pullman Bali Legian Beach, Kuta, Indonesia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bali
Job Category
Rooms
Description
• Behaves and acts in an exemplary fashion, embodying the brand mindset • Performs Front Office operations, applying the organisational structure defined by the Front Office Manager • Together with
Reference
807007e7-f3de-42a3-82e3-afaa58d3634d
Expiry Date
01/01/0001
Salary
Location
Quay West Suites Melbourne, Melbourne, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Melbourne
Job Category
Rooms
Description
As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing lat
Reference
b4d0c8bb-d346-4659-968f-8b9fc393f2bd
Expiry Date
01/01/0001
Salary
Location
ibis Styles Brisbane Elizabeth Street, Brisbane, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Brisbane
Job Category
Rooms
Description
This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us.You'll work closely with the reservations, housekeeping, mai
Reference
9f977413-c0f7-40be-b73d-71e513d36508
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
Colleagues and Leaders at Fairmont Hotels & Resorts are turning moments into memories for our guests by being ambassadors for our brand, our hotel and our community. Showcase your passion for guest se
Reference
3db1f3d9-48f0-4dba-8d44-425aba0a993c
Expiry Date
01/01/0001