- Full-Time
- Permanent
- FAIRMONT
- Rooms
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FAIRMONT FAIRMONT UDAIPUR PALACE, Udaipur, India
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REF61536M
Guest Relations Executive
Region
Luxury & Lifestyle
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
- Assist guests with check in and checkout, and other cashiering duties
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests’ mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Comply with hotel and department policies and procedures at all times
- Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Attend daily briefings and relevant departmental meetings
- Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
- Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
- Ensure cleanliness and appearance of Front Desk and related areas
- Establish awareness of the Hotels fire and emergency procedures
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
- Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
- Ensure strict compliance of the Credit Card Privacy – PCI, Cash Float SOP
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
- University degree preferred
- Minimum 2 years hotel front office experience in a luxury background
- Computer Knowledge, i.e. well versed with windows, internet explorer and word
- Technical knowledge in Front Office operations
- Basic supervisory skills, verbal and written skills, planning, decision making, training and development
- Read, write, speak English fluently
- Well groomed with leadership quality
- Able to work in a team, good interpersonal and communication skills
- Detail-oriented, organized and very flexible with working extended hours
- Energetic with positive attitude
- Able to work under pressure and independently
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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