Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Problem Resolution: Address guest complaints or concerns promptly and effectively, ensuring satisfactory resolutions.
- Communication: Act as a liaison between guests and various departments to facilitate requests and enhance guest satisfaction.
- Feedback Collection: Gather guest feedback through surveys or direct interactions to identify areas for improvement.
- Event Coordination: Assist in planning and organizing events or special activities for guests, as needed.
- Documentation: Maintain accurate records of guest interactions and feedback in the system.
- Collaboration: Work closely with housekeeping, front desk, and management to ensure seamless service delivery.
- Policy Enforcement: Uphold company policies and standards while maintaining a friendly and professional demeanor.
Qualifications
Hospitality Graduate
