- Full-Time
- Permanent
- RIXOS
- Rooms
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RIXOS RIXOS AMWAJ, Sharm El-Sheikh, Egypt
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REF23898J
Guest Relations Agent / Russian Speaker
Region
India, Middle East & Africa
The candidate must be able to:
- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
- Achieve Quality Audit result of 95% and above through consistent documented trainings
- Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)
- Assist and process check in/out for VIPs guests efficiently and professionally.
- Escort guests to their rooms and conduct Room Orientation.
- Update guest information into the computer after a complete check in.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Ensure that all messages, mails and packages are delivered to the guest room.
- Assist at the Information counter and Business centre & M Lounge as and when assigned.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
- Proficiency in English (verbal and written), a second language an asset.
- Previous customer-related experience preferred.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment
Russian Speaker
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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