1. Full-Time
  2. Permanent
  3. RIXOS
  4. Rooms

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Rixos Gulf Hotel Doha, Doha, Qatar

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REF115123T

Guest Relations Agent

Region

Luxury & Lifestyle


Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Realtions Agent and build your career with us.


    Job Description

      1.  
    • Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
    • Achieve Quality Audit result of 95% and above through consistent documented trainings
    • Keep VIP folders ready for VIP arrivals and All inclusive Arrivals  (Reg.-cards, room keys, welcome letter )
    • Assit and process check in/out for VIPs guests efficiently and professionally.
    • Escort guests to their rooms and conduct Room Orientation.
    • Update guest information into the computer after a complete check in.
    • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
    • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
    • Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
    • Handle issuance of guest room key cards and ensure effective control for guest security.
    • Ensure that all messages, mails and packages are delivered to the guest room.
    • Assist at the Information counter and Business centre & M Lounge as and when assigned.
    • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
    • Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously.

    Qualifications

    •  University Degree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.

    Additional Information

    • 2–5 years of experience 
    • Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.
    • Experience: Previous experience in hospitality,  concierge work, reception, customer service, or a similar position.

    Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

    LET YOUR PASSION SHINE

    We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

    LEARN ABOUT US

    Let your passion shine

    We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

    JOIN US