Guest Relations Agent

Novotel Cairo El Borg Hotel - Egypt.

• Perform anticipatory high level services. 
• Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
• Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk  adding memorable moments for guests. 
• Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
• Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
• Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
• Contribute to a positive working environment.
• Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
• Increase ALL loyalty by being a champion and training other colleagues.
• Communicate guest feedback to hotel management and department/division heads.
• Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
• Additional duties not mentioned above may also be requested by Supervisor/Manager.

•  Passion for guest service.
•  Excellent written and verbal communication, interpersonal and leadership skills.
•  Highly organized, results-oriented with the ability to be flexible and work well under pressure.
•  Fluency in English and second language is a plus
•  Must have the ability to handle a multitude of tasks and Guest requests.
•  Ability to work independently and prioritize responsibilities.
•  Experience for one year in same postion is preffered 
•  Experience in opera cloud system is a plus
•  Computer proficiency in a Windows environment (Word, Excel, PowerPoint,).