- Full-Time
- Permanent
- PULLMAN
- Rooms
__jobinformationwidget.freetext.LocationText__
Pullman Zamzam Madinah, Madinah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF42939I
Guest Relation Agent - Tamayyaz
Region
MEA SPAC
- Perform anticipatory high level services.
- Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
- Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk adding memorable moments for guests.
- Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
- Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
- Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
- Contribute to a positive working environment.
- Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
- Increase ALL loyalty by being a champion and training other colleagues.
- Communicate guest feedback to hotel management and department/division heads.
- Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
- Additional duties not mentioned above may also be requested by Supervisor/Manager.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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