Guest Experience Supervisor

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Nestled in the charming town of Yalikavak, MGallery The Bodrum Hotel is just minutes away from the famous Yalikavak Marina. The hotel offers a range of thoughtfully designed rooms from cozy Junior Suites to luxurious Executive Suites, and spacious Two-Bedroom Family Suites, each room combines comfort and style for a delightful stay.

Situated by a private beach area, the hotel is a top choice for couples, honeymooners, families, and travelers seeking tranquility.

The five star two-year-old hotel offers; exclusive sandy beach, an infinity pool, beachfront restaurants and bars, The spa features an indoor pool, hamam, gym, and soothing treatments, inviting guests to relax and unwind.

A unique feature of the hotel is its role as an open art gallery, proudly displaying a curated collection of over 100 art pieces from around the world. MGallery the Bodrum Hotel offers more than just a beachfront escape; it is a comfortable, luxurious, and creatively inspiring haven, where every moment is designed to create an unforgettable experience.

We are seeking a dynamic and customer-oriented Guest Experience Supervisor to join our team in beautiful Bodrum, Türkiye. As a Guest Experience Supervisor, you will play a crucial role in ensuring exceptional service and creating memorable experiences for our guests. This position requires a passionate leader who can effectively manage and motivate a team while maintaining the highest standards of customer satisfaction.

• Oversee and coordinate all aspects of guest services, including check-in/check-out processes, concierge services, and guest inquiries
• Lead, train, and mentor a team of guest experience staff to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Resolve complex guest issues and complaints promptly and professionally
• Monitor and maintain cleanliness and presentation standards throughout the property
• Collaborate with other departments to ensure seamless guest experiences
• Analyze guest feedback and implement improvements to service delivery
• Ensure compliance with all safety and security procedures
• Assist in developing and managing departmental budgets and resources
• Stay updated on local attractions and events to provide informed recommendations to guests

• Proven experience (2-3 years minimum) in hospitality or customer service roles, with previous supervisory experience preferred
• Bachelor's degree in Hospitality Management, Tourism, or related field preferred
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members
• Strong leadership abilities and experience in team management
• Proficiency in hospitality management software and systems
• Fluency in English; additional language skills are a plus
• Demonstrated problem-solving and conflict resolution abilities
• In-depth knowledge of hospitality industry standards and best practices
• Understanding of Turkish culture and customs, with the ability to provide local insights to guests
• Flexibility to work varying shifts, including weekends and holidays
• Relevant hospitality certifications are a plus
• Ability to thrive in a fast-paced, dynamic environment while maintaining a professional demeanor

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.