Guest Experience Manager

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A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.

Working within our Front Office team you will establish standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest. Updating the Director of Rooms and General Manager on all guests preferences before, during and after stays. 

Prepare positive guests experience prior guests arrival and during stays.

You will guide and mentor the Front Office team to ensure total guest satisfaction and experiences. 

Driving the RPS score of the hotel 

Target profitability for the business whilst maintaining high standards

Create and maintain business reports reflecting operational movement

Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets

Pullman Ninh Binh a 283 rooms hotel and located in the heart of Ninh Binh city.

An upmarket Food and Beverage offerings with 3 Restaurants and 3 Bars and large meeting and events space. 2 swimming pool and large landscape.

Food Connexion an All Day Dining experience live cooking from our talented Chefs from around the world, located on the Lobby level and complimented with an outdoor and indoor seating overlooking the Atrium and lavish external landscape, with pizza baked together at the live kitchen gives Food Connexxion a place to be with family and friends.

On the 27th floor we offer an innovative two in one concept of Cantonese cuisine and Mad Cow - Wine and Grill a signature Pullman steak restaurant.

Our 28th floor we offer a roof top bar and a pool and guests can enjoy sunset together with a stunning view of Trang Anh.

Great working environment and be part of pre-opening team.