Guest Experience Manager

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage.

Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Support the leadership to lead and grow all Guest Experience initiatives within the property 
• Focuses on guest satisfaction and identifying business improvement opportunities 
• Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services
• Fully master guest satisfaction tools to monitor and drive KPI(s)
• Manage responses to all guest feedback, as per Accor Hotels’ recommendations
• Share guest insights regularly during team briefings
• Performing root-cause analysis in each touchpoints, problem resolution & prevention plans, following-up on necessary actions and implementation  
• Deep Dive on Member’s experience and satisfaction and work closely with the loyalty activist 

• Bachelor’s Degree in Hospitality or related field  
• Strong user knowledge of Microsoft Outlook and Microsoft Office tools; 
• Experience in 5-star Hospitality required 
• Strong background in hotel operations (minimum of 5 years in hotel operations including at least 2 years as a Duty Manager / Assistant Manager position)
• Prior experience in Maldives can be advantageous

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS