- Full-Time
- Permanent
- MAMA SHELTER
- Executive & Hotel Management
__jobinformationwidget.freetext.LocationText__
, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF28459Q
Guest Experience Manager
Region
Global Shared Platform
This vacancy has now expired. Please see similar roles below...
Are you ready for an unforgettable adventure? We are looking for fun, energetic and bold talent to step into the spotlight for Guest Experience Manager position at Mama Shelter London Shoreditch. We are casting for talents who are master of fun and excitement at our hotel! You will be confident in delivering exceptional service to guests and visitors, able to work well as part of a team. Proactively manage performance and act as a role model for the team.
Our Guest Experience Manager is always on the lookout for ways to make the hotel guest stay truly unforgettable. Need recommendations for the best local attractions or the hottest spots in town? Look no further! As our Guest Experience Manager, you will be a true expert, armed with insider knowledge to make our guest explorations even more thrilling.
What’s in it for you…
- A competitive salary and extra benefits package!
- 28 days holiday (including bank holidays) + pension scheme.
- A Health Cash Back Plan to claim money back and get access to lots of ways to support your physical wellbeing.
- Enjoy a free night at Mama London and a meal for two in completion of probationary period.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Accor and Mama Hotels family for you and your nearest and dearest.
- Training to get you settled into your role, and development that will help you thrive at work.
- Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
- This is a permanent and full-time role.
- Our location is Hackney/Shoreditch, London.
What we are looking for…
We are looking for a Duty manager to join our team at Mama Shelter Shoreditch. You will be confident in delivering exceptional service to guests and visitors, able to work well as part of a team. Proactively manage performance and act as a role model for the team.
Here is the mission of a Duty Manager in Mama London:
- Lead the Reception Team to deliver exceptional arrival and departures experience and complete regular quality checks during check in, check out times.
- Deal with guests challenges and resolving any complaints promptly and efficiently
- Take care of VIP Amenities and VIP guests.
- Act as the main point of contact for all Hotel Emergencies
- Have a vast knowledge of Hotel Reception procedures to assist the team
- Monitor and maintain safe and secure working environment for all hotel employees, visitors and guests, and report any issues
- Walk about of the property and picking up details which require attention as well as Health & Safety matters which need action.
Made for you? Only if…
- Have at least 2 years of progressive experience in a Hotel Front Office environment.
- Able to work on a 4 DAYS ON-4 DAYS OFF fixed rota
- Experience within ACCOR or Lifestyle Hotel brands is preferred but not essential.
If you are keen to discuss the details further, please apply today.
Important to know…
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
mportant to know…
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
The Savoy, London, United Kingdom
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
London
Job Category
Executive & Hotel Management
Description
Job Title: Hotel Manager Inspired and Supported by: General Manager Your purpose will be: The Hotel Manager is responsible for the day-to-day operation of The Savoy.To ensure the deli
Reference
4407006f-8a91-4661-87ee-0f417066c2ea
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Executive & Hotel Management
Description
Assessorar o Gerente Geral na administração do hotel, de modo a garantir a qualidade na prestação de serviços e o atendimento aos padrões de ocupação e custos requeridos. Apoiar na tratativa com inves
Reference
64b6bcc3-068c-4c31-bacb-f9336ba6fd92
Expiry Date
01/01/0001
Salary
Location
Mercure Jakarta Simatupang, South Jakarta, Indonesia
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
South Jakarta
Job Category
Executive & Hotel Management
Description
Develop, recommend, implement and manage the operational department’s annual and long term goalsConduct daily briefing with management on current key activitiesEnsures optimal compliance with corporat
Reference
d5a58383-0dcf-41d6-a8ab-00b3a52cccfb
Expiry Date
01/01/0001
Salary
Location
Fairmont La Marina Rabat Sale Hotel And Residences, Rabat, Morocco
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Rabat
Job Category
Executive & Hotel Management
Description
General Manager Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfacti
Reference
7b91b825-b196-448e-b7cc-121fb412c536
Expiry Date
01/01/0001
Salary
Location
ibis Bengaluru City Centre, Bengaluru, India
Experience Level
Director
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Bengaluru
Job Category
Executive & Hotel Management
Description
The Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, Heartists and corporate)satisfaction and quality service
Reference
f48645be-7302-4345-b85b-c8e6ac477b96
Expiry Date
01/01/0001
Salary
Location
ibis budget London Barking, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Executive & Hotel Management
Description
As our next Assistant Manager, you will be,Passionate about guests and delivering great service.Have a strong level of knowledge and experience across the operations.Have a hands-on approach, are orga
Reference
1af869be-b624-46be-a3ae-1d30a98ac171
Expiry Date
01/01/0001
Salary
Location
Bangkok, Thailand
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bangkok
Job Category
Executive & Hotel Management
Description
Manage hotel operations to maximize profitability and to ensure superior guest experience.Identify and implement strategic performance drivers to optimize commercial performance and attract a diverse
Reference
5dee9b0e-30d3-4ceb-a604-c11d6b3c180c
Expiry Date
01/01/0001
Salary
Location
Phuket, Thailand
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Phuket
Job Category
Executive & Hotel Management
Description
Manage hotel operations to maximize profitability and to ensure superior guest experience.Identify and implement strategic performance drivers to optimize commercial performance and attract internati
Reference
3cea2d60-ec51-42e9-b433-a7c2fa8bb068
Expiry Date
01/01/0001
Salary
Location
Phnom Penh, Cambodia
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Phnom Penh
Job Category
Executive & Hotel Management
Description
Manage hotel operations to maximize profitability and to ensure superior guest experience.Recommend, develop and implement long term goals and plans to maintain and attract customers.Create a perfor
Reference
93f0cdc0-145b-471d-a0c0-8d7931c25bea
Expiry Date
01/01/0001
Salary
Location
Fairmont Royal York, Toronto, Canada
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Toronto
Job Category
Executive & Hotel Management
Description
As the Director of Rooms, you’ll play a pivotal role in defining the guest experience at Fairmont Royal York. In this role, you won’t just manage rooms—you’ll define what makes our hotel stand out. Yo
Reference
fbee59ff-7494-4f67-a3bd-a7061b579cca
Expiry Date
01/01/0001