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  1. Full-Time
  2. Permanent
  3. SWISSOTEL
  4. Sales & Marketing

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, Clark Freeport, Philippines

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REF640R

Guest Experience Manager

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

With contemporary rooms and suites with floor-to-ceiling windows, marble bathrooms and the latest guestroom automation technology (including complimentary, high-speed internet). A choice of five state-of-the-art meeting rooms, and 10 specialty restaurants – serving everything from Asian street food delicacies to authentic Italian cuisine – many of which are open until the early hours.


Job Description

This position is responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. This position has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and achieve positive results and Guest Experience targets. The Guest Experience Manager ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand standards and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.


Qualifications

Your experience and skills include;

  • Previous Accor experience is an advantage.
  • Excellent communication and customer service skills.
  • Ability to maintain high service levels under pressure.
  • With at least 3 years experience in similar role
  • With knowledge in Opera PMS

Additional Information

What is in it for you;

  • Employee benefit card offering discounted rates in Accor Hotels worldwide
  • Competitive compensation package
  • Company discounts in room rates and F&B outlets
  • Free meal, free shuttle, free uniform
  • Life and accident insurance and HMO benefit

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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