- Full-Time
- Temporary
- Wellness & Recreation
- ACCOR
__jobinformationwidget.freetext.LocationText__
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
__jobinformationwidget.freetext.ExternalReference__
REF24141L
Guest Experience Coordinator
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home.
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community.
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Summary of Responsibilities:
Reporting to the Assistant Spa Manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Demonstrate Fairmont core values in all interactions
- Provide an exceptional guest service by greeting all incoming guests, answer phone calls and respond to online email booking requests in a timely, professional and engaging manner
- Schedule spa therapies and class appointments and monitor class wait lists, optimizing spa booking availability
- Conduct tours of the spa with all new guests
- Demonstrate awareness of market membership, spa therapies, mind body classes and wellbeing boutique products and special guest programs
- Generate sales by recommending and/or up-selling products and services
- Log all guest requests and confirm completion
- Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner
- Confirm credit and payment method at check in and ensure full payment received at checkout
- Prepare daily reports and distribute to appropriate departments
- Secure cash bank, maintaining accurate cash accounting information/records and ensure desk staff have accurately completed their bank balancing and other paperwork at shift closure
- Balance bank daily
- Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
- Participate in hotel committees
- Participate in special projects, events and promotions as required
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform any other duties, tasks, and assignments within your department as required
- At least 1 year’s experience in a Spa, Fitness Club, Sales or Guest Services role in a luxury hotel environment is preferred
- A Hospitality related degree is strongly preferred
- Proven ability to focus attention on guests needs, remaining calm and courteous at all times
- Demonstrated strong interpersonal and communication skills
- Proven effective problem solving skills
- Excellent organizational skills with ability to prioritize and multi-task
- Proven ability to work in a demanding fast paced environment
- Proven ability to work cohesively as part of a team in a multicultural, diverse environment
- Must have the ability to understand financial information and perform basic arithmetic functions
- Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required
Physical Aspects of Position (includes but are not limited to):
- Frequent standing and walking throughout shift
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Wellness & Recreation
Description
As a Recreation Attendant you are responsible to provide warm, engaging and authentically local personalized service to all guests who utilize the facilities at the Beach and Pool.What is in it for yo
Reference
cd4342ee-f681-43f0-b1f0-a716a0673bb4
Expiry Date
01/01/0001
Salary
Location
NOVOTEL NEW DELHI CITY CENTRE, New Delhi, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
New Delhi
Job Category
Wellness & Recreation
Description
To supervise the security and safety of the public ensuring their enjoyment in pool area and carry out rescues as required.Responsible for the Fitness Centre operation of all exercise equipment within
Reference
9501d76b-d825-441e-a373-22a48158dd36
Expiry Date
01/01/0001
Salary
Location
NOVOTEL NEW DELHI CITY CENTRE, New Delhi, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Graduate Job
Locations
New Delhi
Job Category
Wellness & Recreation
Description
To supervise the security and safety of the public ensuring their enjoyment in pool area and carry out rescues as required.Responsible for the Fitness Centre operation of all exercise equipment within
Reference
6f81dbea-08bc-43b4-90f3-985c62936ae2
Expiry Date
01/01/0001
Salary
Location
SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Dubai
Job Category
Wellness & Recreation
Description
Handle guests’ questions and concerns professionally and courteously.Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.Carry out spa
Reference
8d2fe523-9b65-47aa-8179-1b2e2253fa7d
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Montreux Palace, Montreux, Switzerland
Experience Level
Student
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Internship
Locations
Montreux
Job Category
Wellness & Recreation
Description
Stage Réception du Fairmont Spa 6 mois - Printemps 2025 – H/FLe Fairmont Spa, oasis de détente offre à ses invités relaxation et moments uniques de bien-être, au travers d’infrastructures à la pointe
Reference
655610ec-6d3e-4b45-a6e9-54bd17f24854
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT LA HACIENDA, COSTA DEL SOL, Cádiz, Spain
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cádiz
Job Category
Wellness & Recreation
Description
This position is responsible for the daily leadership of the spa, salon, fitness center, swimming pool, and wellness operations of the resort to optimize guest satisfaction, productivity and expense c
Reference
f8e64e75-d07e-439f-b936-ea018f10bd9b
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Saadiyat Island, Abu Dhabi, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abu Dhabi
Job Category
Wellness & Recreation
Description
You will maintain a safe play environment for our visitors, which entails handling children's first aid, incidents, and emergencies.You will facilitate, set up, and clean up scheduled activities, ensu
Reference
57c2e889-82a3-402d-a9bc-d83c5cfe8b82
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Wellness & Recreation
Description
Annual Salary Range: $150,000 - $180,000 USDDirects and oversees all aspects of Golf Operations including its activities and relationships between members, guests, associates, and community. Has the u
Reference
b5547f3d-5552-46e4-b824-8c1dbbe63625
Expiry Date
01/01/0001
Salary
Location
MONDRIAN MONDRIAN DOHA, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
Doha
Job Category
Wellness & Recreation
Description
Be responsible for spa treatment consultations and identification of possible contraindications.Be responsible for performing beauty therapy treatments, massage and body therapy treatments and special
Reference
ad153c26-c525-4bc5-a71d-04c020a21acb
Expiry Date
01/01/0001
Salary
Location
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Cape Town
Job Category
Wellness & Recreation
Description
Scope of Position:The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Fairmont Spa; ensuring maximum efficiency, safety, an
Reference
b3d7cba3-a2a4-4e5b-8ab1-073c7691f97b
Expiry Date
01/01/0001