- Full-Time
- Permanent
- BANYAN TREE
- Rooms
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Banyan Tree Doha, Doha, Qatar
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REF41711G
Guest Experience Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Primary goal for this position:
1. Ensure highest level of guest satisfaction by offering attentive service to every guest and associate
2. Greet guest immediately with a friendly smile and sincere welcome
3. Listen carefully to understand all guest requests, respond with appropriate action and provide accurate information. Resolve any problems or issues quickly, efficiently and courteously
4. Anticipate potential issues and problems and engage proactively to avoid them
5. Ensure guest, room and group event information gathered and data enter is accurate, up to date and properly communicated
6. Support an organized and comprehensive filing system, documenting purchases, reports and tracking logs
7. Maintain, monitor, and prepare guest/group requirements keeping information up to date. Relay information as needed
8. Deliver sales and upsell opportunities for all of Fort Worden’s products and services
9. Maintain proper key management system
10. Prepare list of expected arrivals, assist in preregistration activities and process advance reservations
11. Create and maintain reservation records and prepare letters of confirmation and promptly process any cancellations and modifications
12. Properly and accurately follows all cash-handling, check and credit processes and policies
13. Verify credit card and required guest information
14. Proficiently operate and enter data into all of Front Office computer systems
15. Remain up-to-date and familiar with procedures, activities at Fort Worden, local attractions, current events, directions and other information on the local area in order to provide accurate information at the Front Desk
16. Wear proper uniform at all times Step in for other staff as directed or other duties as assigned
We are looking for candidates who possess:
- Outstanding customer service skills and a passion for exceeding guest expectations.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- A positive attitude and a professional appearance.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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