GSA-Housekeeping

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

Primary Responsibilities

Operation

• Attend daily briefings and takes on daily assigned tasks

• Understand the difference in guest levels (VIPs) and Room Categories

• Clean and maintain areas of responsibility according to standards and procedures

• Replenish guest supplies and ensure that guests requests are promptly attended to

• Report damage or malfunction in hotel rooms/areas to Supervisor

• Maintain equipment in a proper state of cleanliness

• Maintain a section room report as well as a daily productivity report

• Reports lost and found articles to the housekeeping office immediately

• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

• Record room status in allocated section accurately

• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

• Establish and maintain effective employee working relationships

him/

Knowledge and Experience

• Primary school education
• Good oral proficiency in English language
• No experience is required, training will be provided

Competencies

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times