1. Full-Time
  2. Permanent
  4. Rooms


Grand Mercure Bangalore, Bengaluru, India






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Company Description


Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.



Job Description

Primary Responsibilities




  • Attend daily briefings and takes on daily assigned tasks


  • Understand the difference in guest levels (VIPs) and Room Categories




  • Clean and maintain areas of responsibility according to standards and procedures


  • Replenish guest supplies and ensure that guests requests are promptly attended to


  • Report damage or malfunction in hotel rooms/areas to Supervisor


  • Maintain equipment in a proper state of cleanliness


  • Maintain a section room report as well as a daily productivity report


  • Reports lost and found articles to the housekeeping office immediately


  • Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner


  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor


  • Record room status in allocated section accurately


  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)


Other Responsibilities


  • Be well versed in hotel fire & life safety/emergency procedures


  • Attend all briefings, meetings and trainings as assigned by management


  • Maintain a high standard of personal appearance and hygiene at all times


  • Perform other reasonable duties assigned by the assigned by the Management


  • Establish and maintain effective employee working relationships



Knowledge and Experience


  • Primary school education
  • Good oral proficiency in English language
  • No experience is required, training will be provided




  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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