GSA- Front Office

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) for our Front Office team in Mysuru, India. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out.

• Welcome and register guests, providing a warm and professional first impression
• Assist with check-in and check-out procedures, including cashiering duties
• Prepare for guest arrivals by reviewing lists and setting up necessary amenities
• Ensure VIP guests and loyalty program members receive special recognition and benefits
• Handle guest inquiries, requests, and complaints efficiently and tactfully
• Collaborate with other departments to meet guest needs and preferences
• Maintain accurate guest records and update the repeat guest history system
• Promote in-house facilities and inter-hotel sales to maximize revenue
• Manage guest communications, including mail, messages, and phone calls
• Uphold guest privacy and confidentiality standards
• Monitor and address credit-related issues promptly
• Stay vigilant regarding security matters and report any concerns to management
• Maintain comprehensive knowledge of hotel services, outlets, and emergency procedures

• Prior experience in hotel front office operations is preferred, but freshers are welcome to apply
• Bachelor's Degree or Diploma in Hotel Management is advantageous
• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and professional demeanor
• Proficiency in computer systems, particularly hotel management software
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and strong organizational skills
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of local attractions and ability to provide recommendations to guests
• Fluency in English; proficiency in additional languages is a plus

Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.