Director - Guest Services

"Why work for Accor?
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• Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel

• Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed
• Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
• Ensures strict control of room keys for guests and other departments.
• Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the department. Ensures annual review to accurately reflect any changes.
• Assists with the preparation of the annual Plan ensuring departmental objectives fully address business objectives of the hotel and needs of employees
• Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the department. This will be based on the principles of a flexible employee base, multi-skilling and multi-tasking
• Directs subordinates to ensure productivity meets standards given in accordance with the Accor’s standards.
• Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
• Through hands on management, supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws
• Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
• Establish and maintain safe working conditions and practices following Accor’s Health, Safety and Environmental policies.
• Ensure all practicable steps are taken to maintain a safe work environment following Accor’s Health, Safety and Environmental policies

Hotel Management or Relevant Degree

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.