GSA FRONT OFFICE (CAMPUS PLACEMENT)

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We are seeking a dedicated and customer-oriented Guest Service Agent (GSA) to join our Front Office team in Mumbai, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service.

• Welcome and greet guests, providing a warm and professional first impression
• Efficiently manage check-in and check-out processes, ensuring a smooth experience for all guests
• Handle reservations, room assignments, and special requests with attention to detail
• Respond promptly and courteously to guest inquiries, concerns, and complaints
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate guest records and handle financial transactions with precision
• Ensure the front desk area is clean, organized, and presentable at all times
• Assist in maintaining safety and security protocols for guests and hotel property
• Promote hotel services and amenities to enhance guest experience and drive revenue
• Collaborate with team members to create a positive and supportive work environment
• Adapt to changing situations and handle multiple tasks simultaneously
• Stay updated on hotel policies, local attractions, and events to provide informed assistance to guests

• Degree in Hotel Management or related field
• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication skills with fluency in English; knowledge of additional languages is a plus
• Strong interpersonal and team-working abilities
• Exceptional problem-solving skills and ability to think on your feet
• Proficiency in hotel management software, particularly Opera (preferred)
• Basic computer skills and familiarity with standard office software
• Ability to work flexible hours, including nights, weekends, and holidays
• Detail-oriented with a keen eye for accuracy
• Professional appearance and positive attitude
• Ability to stand for extended periods and assist with luggage when necessary
• Demonstrated commitment to delivering high-quality customer service