GSA - F&B

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

We are seeking a dedicated Guest Service Associate (GSA) for our Food & Beverage department in Bengaluru, India. As a GSA - F&B, you will play a crucial role in ensuring exceptional dining experiences for our guests by providing professional and efficient service.

• Greet and welcome guests according to company standards, ensuring a positive first impression
• Take and process guest orders accurately, providing menu recommendations when appropriate
• Serve food and beverages in a timely and professional manner
• Maintain cleanliness and proper setup of dining areas, including tables, chairs, and service stations
• Handle guest inquiries, requests, and complaints promptly and courteously
• Collaborate with kitchen staff to ensure smooth service and address any food-related issues
• Process payments and handle cash and credit transactions accurately
• Adhere to all food safety and hygiene standards
• Assist in setting up and breaking down for special events or functions
• Maintain knowledge of menu items, daily specials, and any changes in offerings
• Contribute to a positive team environment by supporting colleagues and maintaining open communication

• Diploma or Degree in Hotel Management or equivalent qualification
• Previous experience in food and beverage service preferred
• Excellent customer service skills with a professional and friendly demeanor
• Strong knowledge of food and beverage products, including menu items and preparation methods
• Ability to work efficiently in a fast-paced, team-oriented environment
• Detail-oriented with strong organizational skills
• Effective communication skills, both verbal and written
• Basic math skills for handling financial transactions
• Knowledge of food safety and hygiene standards
• Physical stamina to stand and walk for extended periods
• Flexibility to work various shifts, including weekends and holidays
• Problem-solving skills to address guest concerns effectively
• Proficiency in using point-of-sale (POS) systems is a plus