Food & Beverage Reservations Coordinator – Maternity Leave Coverage

You have an entrepreneurial spirit and enjoy helping guests find their perfect dining experience. You are also a multi-tasker and can work independently, performing a wide range of complex and confidential administrative duties to support your team/division. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.

What is in it for you:

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver 
• A competitive salary, starting from $60,000.00 per annum
• Complimentary meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
• An award-winning restaurant in a Food & Beverage division that promotes growth, cross-training and career development opportunities
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Being the first point of contact for our guests looking to dine in our establishments.
• Finding creative and unique ways to match potential diners with restaurant availability, balancing both the needs of the guests and the flow of service in the restaurant.
• Ensuring all guest data and profile notes are updated in OpenTable, ensuring a personalized dining experience.
• Reviewing guest dining patterns and frequency to ensure proper OpenTable ‘tagging’ is added, creating guest loyalty.
• Managing all reservations in all areas daily (in partnership with the venue leaders), ensuring we maximize productivity, guest satisfaction, and increase restaurant volume.
• Maintain active daily telephone and email activity with potential customers.
• Ensure guest inquiries are handled professionally, efficiently and effectively including any that come through email or call back ticket format.
• Working with and training the venue Host teams on maximizing covers and restaurant pacing.
• Ensure the departmental payroll is accurately and efficiently recorded in Dayforce (experience is highly preferred)
• Implement procedural enhancements to the F&B Reservation and booking process to further elevate guest experiences
• Create and maintain client and guest accounts in Open Table
• Manage ticket sales and reservations for special event dinners and events in the dining venues
• Maintain and update official event Calendar for hotel awareness
• Responsible for managing E-Mails, Tasks, and Calendars for Director of Food & Beverage
• Assist with the development and organization of Food & Beverage strategic plans, documentation and compliance.
• Assist with inputting accurate and specific maintenance requests while tracking progress.
• Follow up on guest concerns and reviews, and share all guest comments with the leaders.
• Work in conjunction with the Food & Beverage Director on promotions, menus, and special events.
• Attend the daily Food & Beverage Managers Briefings and other meetings as required.
• Working in the Food & beverage outlets/venues, assisting with guests and other duties when required.

Your experience and skills include:

• Minimum of 2 years’ experience in a guest-facing luxury hospitality environment (hotel, restaurant, spa)
• Excellent interpersonal and communication skills
• A service-oriented approach and a team player.  
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• Competency using a variety of computer software (Microsoft Office suite, OpenTable, Dayforce, etc.)
• Previous experience in an administrative sales role is a bonus.
• Problem solving & decision-making skills; analytical and highly detail oriented.
• Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages.
• Strong business writing and communication is essential.
• Flexible schedule to assist Food & Beverage in all areas as & when required.

Your team and working environment:

• Be a part of a Forbes Five Star & AAA 5 Diamond hotel
• Be a part of two Michelin Recommended restaurants
• Be a member of a diverse and supportive Food & Beverage Leadership team.
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS