Groups Coordinator - Reservations

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Group and tour bookings account for a huge part of our revenue here at Fairmont. As a Groups Coordinator within our Reservations team, you will ensure all of our group/tour booking's needs are met by working closely with clients and colleagues alike.

Starting Pay Rate: $21.25 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.50 per hour.

Job Duties Include:

• Accurate and timely processing of all group rooming lists.
• Review all conference resumes & contracts in detail following a structured checklist prior to group arrival.
• Liaison with our Conference Services team to ensure accuracy of rooming lists and billing instructions.
• Review and investigate production changes and cancellation reports.
• Building of customized Group Block codes and cancellation policies.
• Communication with group conveners and attend pre-con meetings.

• Previous Room Reservations, hotel operations or sales experience is an asset
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong working knowledge of Opera Cloud Property Manager System (PMS)
• Working knowledge of Central Reservations System (CRS) is an asset

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)