Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Groups & Reservations Supervisor
As a Groups & Reservations Supervisor, you will play a key role in delivering an exceptional guest experience from the very first interaction. Acting as the first point of contact for many of our guests, you will guide them through the booking process, manage guest relationships, and ensure a seamless reservations experience.
As a supervisor, you be working closely with the Front Office Manager to ensure the smooth day-to-day operation of the department. Previous experience in reservations and knowledge of the Opera Property Management System are highly desirable.
Key Responsibilities
- Making, modifying, and managing guest reservations.
- Coordinating group bookings, including preparing quotations, issuing contracts, processing payments, and overseeing all related administration.
- Building relationships with prospective guests, groups, and corporate clients.
- Liaising effectively with all hotel departments to ensure guest requirements are communicated and delivered.
- Supporting the day-to-day management and development of the reservations department alongside the Front Office Manager.
- Delivering outstanding customer service and ensuring all guest enquiries are handled professionally and efficiently.
- Assisting with team supervision, training, and maintaining departmental standards
What is in it for you:
Full training will be provided.
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Consistently offer exceptional, friendly and engaging service.
Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
Recommend property facilities and assist guests with information and special requests.
Book room reservation requests, enter rooming lists, and update accurate information in the system.
Qualifications
Your experience and skills include:
Previous experience within a similar role preferred.
Good knowledge of Opera systems.
Confidence with dealing with incoming calls/emails.
Additional Information
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
