Groups & Events Coordinator

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.

As a Groups & Events Coordinator, you will be responsible for the seamless planning, coordination, and execution of events and group bookings at Swissôtel Al Ghurair. This role demands a proactive, detail-focused professional who excels in a dynamic, fast-paced environment and consistently goes above and beyond to meet and exceed guest and client expectations.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
  Ability to make a difference in the local community through our Environmental Social and Governance activities.

What you will be doing:

Key Responsibilities:

Event Coordination:

• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Oversee the planning and coordination of group bookings and events, including meetings, conferences, social gatherings, and special events.
• Liaise with clients to understand event requirements and offer solutions to ensure their expectations are met.
• Create and manage event timelines, vendor coordination, room setups, and other logistical needs.
• Maintain a strong knowledge of event space availability and floor plans.
• Ensure smooth execution of events on the day of, troubleshooting issues as they arise.

Client Relationship Management:

• Serve as the main point of contact for clients from the initial inquiry through to the event's completion.
• Build and maintain strong relationships with corporate clients, event planners, and external suppliers.
• Ensure excellent communication with clients to understand their needs and ensure total satisfaction with services offered.

Sales and Promotion:

• Assist in promoting Swissôtel Al Ghurair’s event venues and services, actively selling group room blocks, meeting packages, and event facilities through telesales.
• Prepare and send event proposals, contracts, and quotations in a timely manner.
• Follow up with clients post-event to gather feedback and explore future event opportunities.

Administrative Tasks:

• Maintain an organized database of event bookings and contracts.
• Track event expenses, revenue, and ensure that billing and invoicing are processed accurately and efficiently.
• Assist with administrative tasks as required, including preparing reports and ensuring compliance with hotel standards.

Collaboration:

• Work closely with various departments (Food & Beverage, Housekeeping, Front Office, AV, etc.) to ensure all event details are clearly communicated and executed.
• Coordinate with the team to ensure high standards of service delivery for all events.

• A diploma or degree in Hospitality, Event Management, or a related field is preferred.
• Previous experience in event coordination, group sales, or a similar hospitality role is preferred.
• Experience in a luxury hotel environment is a plus.

Skills and Attributes:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Proficient in MS Office (Word, Excel, PowerPoint) and event management software (e.g., Opera, Onex, FutureLog, etc.).
• Fluent in English; knowledge of additional languages is an advantage.
• Ability to work under pressure and handle stressful situations.

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART