Group Rooms Coordinator

Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality, and excellence. Each Sofitel property offers a genuine experience of the French “art de vivre.”

This luxurious downtown hotel is a real architectural star in the place where skyscrapers were invented. Guests are invited to discover the finest of everything in the Windy City at our downtown Chicago hotel.  Our unique hotel designed by French architect Jean-Paul Viguier is a 32-floor prism of glass featuring stunning views of Lake Michigan and the Chicago skyline.

The role of the Group Rooms and Reservations Coordinator is to maintain and enhance automation of the sales and revenue management databases in order to maximize productivity and record/ analyze results. You are a multi-tasker and able to work independently, performing a wide range of complex and confidential administrative duties to support your team. 

What you will be doing:

• Perform administrative functions for group bookings including building blocks, entering rooming lists, managing group inventory, and auditing group blocks after departure
• Be the main hotel contact for social and citywide room blocks. Complete the group resumes for these groups
• Run group pick up report and facilitate bi-weekly meeting
• Create group booking links in Passkey and maintain inventory balance between Passkey and Opera
• Respond in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service.

What is in it for you:

• Opportunity to learn and develop your career with one of the best global hospitality companies
• Representing Sofitel, a word renowned lifestyle luxury brand in the #1 best big city in America
• Joining a motivating and inspiring team of ambassadors, focused on personalized service and unique experiences
• Gaining experience in all aspects of the sales & marketing through support and collaboration

Your team and working environment:

• Be part of an exciting and influential team who encourage you to be your best self each day
• We recognize and celebrate team and individual successes
• A brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests 
• An environment allowing you to use your knowledge and experience to contribute to the success of our operation

Your experience and skills include:

• Proficient in Opera (PMS) and Excel
• Knowledge of Delphi FDC (sales system) and Passkey recommended
• Previous experience in a similar role with a luxury property
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• Excellent interpersonal and communication skills

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.  We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS