Group Reservations Supervisor

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Together, We Champion Progress...
Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
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About the role:

We’re searching for a passionate, organised and relationship-driven Group Reservations Supervisor to join the commercial heart of Pullman & Mercure Melbourne Albert Park. Reporting to the Director of Sales, you will oversee the daily operations of our Group Reservations function — from managing large-scale room blocks and handling complex group bookings, to leading and developing a high-performing reservations team.

You’ll work closely with our Sales, Business Development, Revenue, and Conference & Events teams, as well as directly with clients, tour operators and travel partners, to ensure every group booking is planned, delivered and executed seamlessly. This is an exciting opportunity for someone ready to step into a leadership role and make a real impact in how we deliver memorable group experiences.

Key responsibilities

• Lead the day-to-day operations of the Group Reservations team, ensuring service standards and operational targets are consistently met.

• Supervise, train, coach and support Reservations Executives, fostering a positive and high-performing team culture.

• Manage group room blocks, rooming lists, pick-ups, wash and release dates.

• Oversee quoting, contracting, billing, and handovers for group accommodation bookings, including inbound, corporate, conference and special-event groups.

• Build and maintain strong relationships with tour operators, event organisers, travel agents and external partners.

• Coordinate with Sales, Revenue, Hub Reservations, Front Office and Conference & Events and other operational teams to align group bookings with operational and revenue strategies.

• Prepare and distribute group resumes, information, reports and departmental briefings for upcoming arrivals and events.

• Oversee accurate loading of contract rates and group details into the PMS (Opera) and ensure data quality is maintained.

• Proactively manage cancellations, billing issues, disputes and no-show bookings, resolving matters efficiently and professionally.

• Monitor forward reservations, stop-sells and market segments in collaboration with the Revenue team to optimise occupancy and yield.

• Drive a culture of upselling and revenue maximisation within the reservations team.

• Represent the Reservations function at RevMax and departmental meetings, contributing insights on group performance and forecasts.

About you:

• Experience in a hotel reservations or group bookings environment, with some team leadership or supervisory exposure preferred.

• Proven ability to build and nurture strong client relationships.

• Excellent communication and stakeholder-management skills across internal departments and external partners.

• Highly organised with strong attention to detail, time management and problem-solving skills.

• Experience with hotel property management systems (Opera Cloud) and group booking systems (e.g. Delphi) is highly regarded.

• Commercially minded, with a focus on revenue optimisation and operational efficiency.

• A collaborative leader with a passion for training, developing and empowering others.

• Flexible, proactive and able to thrive in a fast-paced, evolving environment.

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

***We are unable to provide sponsorship for this role, so Australian working rights are required.