Group Reservations Agent

Work Your Way to Pullman & Mercure Melbourne Albert Park!

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers. Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities like a pool and gym. We also host one of the largest conference centers in Melbourne, with 31 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Pullman & Mercure Melbourne Albert Park are seeking a passionate, adaptable and organised Group Reservations Agent! 

About the Role!

Joining the commercial heart of our hotel team and reporting to the Director of Sales, you will be part of a team responsible for the planning of group reservation bookings including conference & events, sporting, corporate, special event, inbound and ad-hoc groups. You will work with our Sales and Planning teams and clients to ensure our group reservations are planned effectively and efficiently.

As a Group Reservations Agent your key responsibilities will include: 

• Management of group room blocks and rooming lists.
• Handle group accommodation queries and special requests. 
• Manage Hotel inventory with relation to Group Reservations.
• Prepare group information and briefing for relevant Hotel departments.
• Proactively seek and address feedback from clients and develop ongoing client relationships.
• Quoting and securing group accommodation from non-catered groups and managing contracting, billing and handover for these groups. 

Working with a dedicated team, you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.

About you!

• A desire and commitment to building strong client relationships.
• Excellent communication skills, using various channels to stay connected with internal and external teams.  
• An eye for detail and efficient time management skills.
• A desire for continued growth.
• Experience in a hotel environment, and with hotel property management systems (Opera, Delphi) an advantage but not essential. 

Benefits and Perks

• On-site car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals.
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.