General Manager - Sofitel Legend The Grand Amsterdam

Sofitel Legend weaves a tapestry of unparalleled destinations and timeless landmark addresses handpicked with care. These are not mere hotels; they are living legends, where secrets are whispered, where heartfelt encounters are curated and where awe-inspiring stories unfold every day.  

Set within historic destinations, each Sofitel Legend hotel is simply legendary, where past meets present. 

With 114 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global: making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings. 

Nestled in the heart of Amsterdam, Sofitel Legend The Grand Amsterdam is more than a hotel. It's an emblem of heritage, luxury, and unparalleled service. Our legendary premises combine contemporary elegance and historic grandeur, creating an unforgettable experience for our guests. We are now seeking a General Manager who embodies our dedication to excellence, and who will be the custodian of our legacy and the architect of our future.

A career that lets your passion shine 

Are you ready to elevate your skills? At Sofitel, we work to surpass the expectations of our guests, as well as those of ourselves. Our team encourages the exploration of innovative ways to enhance the overall guest experience, while also supporting our Heartists® in honing their own skills and working towards their career goals. 

Bring passion and dedication to excellence, and we will recognize your contribution. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

As our General Manager, you will be the guardian of our brand, a visionary leader who possesses an exceptional eye for detail and a profound understanding of the luxury hospitality landscape. Your mission will be to ensure the seamless operation of our hotel, driving our team towards excellence and ensuring our guests receive a personalized and bespoke service that exceeds their expectations.

Key Responsibilities:

• Oversee the daily operations of the hotel, ensuring the highest standards of service excellence.
• Foster a culture of attention to detail, personalized service, and luxury hospitality.
• Lead, inspire, and mentor the management team and staff, promoting an environment of collaboration and excellence.
• Drive the brand’s vision and values, ensuring they are embedded in every guest experience.
• Develop and implement strategies for guest satisfaction, revenue growth, and operational efficiency.
• Be the face of the hotel, ensuring strong relationships with guests, partners, and the local community.
• Ensure compliance with all regulations and standards for luxury hospitality.

Experience

• A minimum of 10 years of progressive management experience in the luxury hotel or hospitality industry, with at least 5 years in a senior management role (e.g., General Manager, Deputy General Manager, or Hotel Manager) within a recognized luxury hotel brand.
• Demonstrated track record of operational excellence, including successful financial management, quality assurance, and guest satisfaction in a luxury hotel environment.
• Past experience in repositioning and relaunching a luxury property following an extensive renovation
• Proven experience in leading significant hospitality teams, with a focus on training, mentoring, and developing staff to achieve excellence in service delivery.
• History of innovation in creating bespoke guest experiences, with evidence of having successfully implemented unique services or amenities that enhance guest satisfaction and loyalty.
• Strong understanding of the luxury market, including trends, challenges, and opportunities, with the ability to adapt strategies accordingly.

Skills and Competencies

• Exceptional leadership and interpersonal skills, with the ability to inspire, motivate, and guide teams towards achieving excellence in service and operational goals.
• Hands-On leadership with change management skills.
• Skilled in advocacy and relationship management with local authorities. Ability to effectively represent and defend the hotel’s interests in discussions and negotiations.
• Outstanding communication skills, both written and verbal.
• Strategic thinker with excellent problem-solving abilities and a creative approach to overcoming challenges.
• Robust business acumen, with experience in budgeting, financial planning, and resource allocation to maximize profitability and efficiency.
• Adept at building and maintaining relationships with guests, staff, corporate partners, and the local community.
• High level of personal integrity, professionalism, and ethical conduct.

Personal Attributes

• A passionate ambassador for the brand, with a genuine commitment to upholding and enhancing the hotel’s reputation for luxury, heritage, and service excellence.
• Innovative and responsive to evolving luxury travel trends, including family-oriented services and environmentally sustainable practices
• Demonstrates an affinity for informal luxury
• A keen eye for detail and a relentless pursuit of perfection in every aspect of hotel operations and guest experiences.
• Adaptive and resilient, able to thrive in a fast-paced and dynamic environment, while maintaining a calm and composed demeanor.
• Charismatic and strong in people skills
• Advocates collaborative management style.
• Culturally aware and sensitive, with an appreciation for diversity among guests and team members.
• A guardian of the hotel’s legacy, committed to its continued growth and success.

Sofitel Legend Attributes

• Passion for Excellence
• Passion and pride for our brands, our people, our guests
• Express entrepreneurial spirit & confidence: you are Entrepreneurs, fully accountable, with strong KPIs and freedom too
• Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field
• Trust and transparency: Share everything, no taboo. Feedback is a gift
• Long-Term relationship : with owners as well as talent. Creating a strong sense of belonging
• Bespoke & Free : 100% experience-driven. Tailored services. Unlock creativity
• Luxury attributes:

Living Sofitel

• Express entrepreneurial spirt & leadership, can embody French Art de Vivre : 
• Demonstrate Humble Excellence, distinguished presence, excellence, savoir-faire and attention to details (Cousu Main):
• Is a Team-player, passionate, warm, social, demonstrate genuine care for others:
• Show a good sense of luxury, create stories, rituals and traditions:
• Be a “Francophile”: interest and curiosity about French language, culture, history, cuisine:
• Demonstrate Open mindedness, creativity & innovation :
• Cultural link: demonstrate interest in local  arts & culture, gastronomy, fashion, modern designs:
• Care for Committed luxury :

What We Offer:

• The opportunity to lead one of the most prestigious hotels in Amsterdam.
• A competitive salary and benefits package.
• The chance to work with a passionate and dedicated team.
• An environment that values creativity, innovation, and excellence.

Join us:
If you are a visionary leader with a passion for luxury hospitality and bespoke service, we would love to hear from you. Please send your resume explaining why you are the perfect fit for the role of General Manager at Sofitel Legend The Grand Amsterdam 

Deadline for Applications: 11/10/2024

Sofitel Legend The Grand Amsterdam is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees.