1. Full-Time
  2. Permanent
  3. Executive & Hotel Management
  4. Accor


, Cartagena, Colombia



General Manager - Sofitel Legend Santa Clara Cartagena



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

An incredible opportunity to join SOFITEL LEGEND SANTA CLARA CARTAGENA as


Reporting into the Vice President Operations, the General Manager oversees the day to day operations of the hotel in accordance with company and brand mission, vision, values and standards. The maximization of financial performance, guest satisfaction and colleague engagement is an integral part of the position. Furthermore, the General Manager will assist the VPO in the development and communication of strategies, goals and objectives as well as the implementation and monitoring of financial and operational plans for the hotel while, managing, growing and fostering positive owner relations and maximizing performance.


La Maison Attributes

·Passion for Excellence

·Passion and pride for our brands, our people, our guests

·Express entrepreneurial spirit & confidence: you are Entrepreneurs, fully accountable, with strong KPIs and freedom too

·Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field

·Trust and transparency: Share everything, no taboo. Feedback is a gift

·Long-Term relationship : with owners as well as talent. Creating a strong sense of


·Bespoke & Free : 100% experience-driven. Tailored services. Unlock creativity

Living Sofitel

·Celebrate Life: display joie de vivre, generosity, authenticity, freedom and creativity

·Be an Ambassador: embody French Art de Vivre, build relationships with the broader community, cultivate a nuanced sense of luxury and style, be a story teller

·Imagine and lead new guests and Heartists initiatives combining celebrations of life, cultural syncretism & purpose

·Be a “Francophile”: interest and curiosity about French language, culture, history, cuisine, etc.

·Demonstrate open-mindedness, creativity & innovation

·Be interested in, and maybe even passionate by, arts & culture, fashion, gastronomy and wines

·Care for natural elegance and style; exhibiting these through behaviors and actions

·Demonstrate an ability to federate teams and partners to make innovative ideas realities


Your experience and skills include:

Leadership skills

·Guest Focus – Drive Guest Engagement results

·Owner Relationship – Liaison between hotel and ownership

·Financial Performer – Revenue Oriented- as well as Profit/Loss expert

·Human Resources  Knowledge – understand local and federal laws/guidelines

·Public Affair Involvement – Ambassador of the Hotel within the city and community

·Sales Oriented – Have the ability to negotiate and identify key sales

·Empathetic leader – you build an emotional connection with your colleagues, help them develop their strengths, provide regular and constructive feedback

·Team leader - you inspire those you will be leading, interacting in a positive way with all team members to ensure a luxury guest experience

·Excellent interpersonal, communication, and organizational skills


·Minimum of five years experience in luxury hotel management

·College Degree required

·Fluent in Spanish and English

·Good understanding of the local market: ·Prior Latin American, Caribbean our South American experience

·Excellent interpersonal & communication skills

·Adaptable & flexible with the capacity to set high goals and standards for the smooth   operation of the hotel

·Must be strategic, creative and able to clearly communicate how plans will deliver on overall   goals

·Strong match with our Leader model: Effective management style, hands-on and   approachable

·Demonstrated leadership and organizational skills

·Bottom-line oriented with emphasis on quality guest-service and team-building

·Understanding/experience of union relations – where applicable

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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