General Manager, Outlets

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new General Manager, Outlets. Creating an engaging work environment for colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests.

As a General Manager, Outlets you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service.  This position will be responsible for the effective and efficient day to day operation of a fast paced premier dining establishment. 

What you will be doing:   

Reporting to the Assistant Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service 
• Responsible for the service excellence and efficient day to day operation 
• Oversee the recruitment, mentorship and development of department leaders, and employees 
• Actively coach all employees to ensure that superior guest service is the primary focus 
• Participate in monthly forecasting and month end commentary 
• Perform other duties as directed by the Director of Food & Beverage or Hotel Management 

Your experience and skills include:  

• Minimum five years of senior experience in Food & Beverage Management 
• Strong beverage, culinary and wine knowledge required 
• “Proserve” Certified 
• Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs 
• Minimum of one year experience in a high volume bar setting, preferably in a full service four or five diamond property is a strong asset but not required 
• Experience with Silverware is preferred 
• Post-secondary degree in Hospitality or Food and Beverage Management an asset 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

• Subsidized staff accommodation assistance provided
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability) 
• Comprehensive wellness platform for employee mental health and wellbeing support 
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events 
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor 

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com  

Want to learn more about this opportunity? View the complete job description by clicking this link: General Manager. Outlets

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