General Manager

Hotel Overview:

The Royal Clock Tower, A Fairmont Hotel, serves as the iconic flagship property within the Clock Towers, and has quickly become one of the iconic hotels within the Fairmont Hotels.  The hotel boasts dedicated floors for the exclusive use of Saudi Royalty and Muslim diplomatic delegations. Extensive meeting and banquet facilities - a first for Makkah it will allow Fairmont the ability to drive meetings and incentive business into the hotel.  This hotel also includes branded residential units and a total of 1618 rooms

Responsibilities:

Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the luxury- lifestyle marketplace.

        Act with an Open Mind-set:

• Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
• Demonstrate explicit knowledge and awareness of company standards as an integral role model.
• Build quality relationships with the management team.
• Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture.

        Create Positive Impact Working with Others:

• Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
• Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
• Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
• Recognize and appreciate the contributions and well-being of colleagues.

       Strive for Guest/Client Satisfaction:

• Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.
• Maintain product and service quality standards by conducting ongoing evaluations.
• Handle VIP Guests and understand international protocols for government officials and royalty.
• Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.

       Consistently Deliver Excellence:

• Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel’s assets.
• Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
• Exhibits expertise in sales, marketing, and revenue management, driving the hotel's performance in the luxury hospitality market.
• Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
• Recognize and reward outstanding performance and celebrate achievements within the organization.

       Enable Team Success:

• Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
• Encourage individuals to take on challenging assignments and stretch their capabilities.
• Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.
• Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
• As applicable, brings experience in maintaining constructive relationships and ensuring harmonious teamwork.

Create Clarity:

• Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
• Effectively communicates organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.
• Demonstrates adeptness in overseeing renovation projects, maintaining transparency and open communication throughout the process.
• Addresses ambiguity and navigates complex situations with transparency, fostering an environment of clear direction and effective problem-solving.

Inspire for Top Performance:

• Lead with passion and integrity, motivate and inspire others to achieve their best.
• Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
• Embodies an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
• Recognizes and rewards outstanding performance, cultivating an atmosphere of achievement and recognition.
• Promotes continuous development and growth, offering resources and guidance to nurture professional skills and talents.
• Champions a "speak-up" culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.
• Convince others, negotiate, debate, and find win-win solutions.

           Stakeholder and Owner Relations

• Act as the primary contact for property owners and Accor’s senior leadership, providing regular updates on performance and strategic initiatives.
• Build and maintain strong relationships with key stakeholders, leveraging partnerships to enhance the group’s market presence.
• Represent the Hotel in industry events, community engagements, and networking opportunities.

• Prior experience in a luxury hotel General Manager Position in a complex operation, inclusive of multiple outlets.
• Experience managing detailed product transformations, strategic capital planning and execution.
• Strong educational background with professional qualifications and a continuous learning mindset. 
• Fluent in English.
• Passionate about sustainability and environmental stewardship.
• Ability to perpetuate culture through genuine awareness, education and immersion.
• Desire to embrace Ahlan wa Sahlan in how you lead and communicate, embracing the Saudi culture.
• Experience in managing owner relations.
• Proven ability to effectively lead and manage fostering positive employee relations and maintaining a harmonious workplace environment.
• Demonstrated leadership, organizational, and interpersonal skills.
• Strategic thinker with excellent communication and presentation skills.
• Bottom-line oriented with a focus on quality guest service and team-building.
• Creative and innovative mindset.
• Ability to collaborate and work in a fast-paced environment.
• Excellent sense of prioritization and time management.
• Professional demeanor and strategic orientation.
• Highly organized with an entrepreneurial spirit.
• Engaging, friendly, and charismatic with a natural ability to connect with guests.
• Passionate about creating memorable experiences and turning moments into memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS