General Manager (F/M/NB) - [OPENING]

JO&JOE is a hybrid brand created in 2017 that combines the comfort of a hotel and the conviviality of a youth hostel around a bar and restaurant with a strong identity, an offbeat, surprising, sometimes impertinent tone while remaining inclusive and open to all. We offer a new experience of living together to couples, families, friends on vacation or work colleagues on business trips. The JO&JOE concept offers affordable, home-style catering and a range of events orchestrated by a passionate, multi-cultural team. Embracing a generational philosophy of sharing, spontaneity and enthusiasm for engaging with the world, JO&JOE is open to all and is the meeting point for like-minded travelers and locals. JO&JOE's vision is to expand across Europe and the world's major gateway cities. Our conviction: travel is not a question of means, but of open-mindedness and the desire to meet new people. JO&JOE is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. The JO&JOE adventure is just beginning, and more destinations are planned for the coming years. So join us!

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Our commitment to diversity and inclusion: JO&JOE is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

We are looking for a General Manager for our future JO&JOE Budapest, which is due to open soon.

The person will have the following tasks:

1. Building a Sustainable and Innovative Business

   • Promote JO&JOE brand offers and cross-sell opportunities.

   • Implement local marketing strategies and dynamic pricing to boost growth.

   • Ensure compliance with JO&JOE processes by third-party partners.

2. Leading and Developing People
   • Lead, motivate, and manage the team for high performance.
   • Identify training needs and oversee team development.
   • Handle recruitment, performance, and staff-related matters effectively.
   • Take responsibility for your own development by completing in-house training and communicating learning needs with your DOP 
3. Achieving Targets and Growing Profits
   • Optimise P&L performance and identify improvement opportunities.
   • Drive sales across services while ensuring a great customer experience, including quality of food and drink service and availability.
   • Oversee reservations and cancellation policies to maximise occupancy.
      
4. Maintaining Controls and Standards

   • Manage unit operations, finances, and stock control.

   • Ensure safety, audits, and compliance with company policies.

   • Forecast sales and wages while planning effective staff rotas (daily/weekly/monthly).

5. Providing a brilliant experience for our customers

   • Deliver exceptional customer service and experience.

   • Continuously improve product offerings for maximum satisfaction.

6. Analysing and Decision-Making

   • Be autonomous, make informed decisions and escalate issues when necessary.

   • Resolve problems efficiently while adhering to guidelines.

7. Managing performance
   • ​​​​​​​​​​​​​​​​​​​Monitor and improve team performance.

   • Ensure objectives are met and plan actions to achieve targets.

   • Make work fun.

8. Developing self and others 

   • Invest in personal development and encourage team growth.

   • Provide coaching, feedback, and motivation to team members.​​​​​​​​​​​​​​​​​​​​​

You must: 

• Have all necessary documentation in which to be legally employed in the country of employment. 

• Have a up to date/active bank account in your own name.

• Be able to converse fluently in English and Hungarian.

• Have previous management experience in a high-volume hospitality environment.

• Provide references attaining to your leadership qualities and previous performances.

Personal integrity 

• Be honest and reliable 

• Be trustworthy and respectful 

• Take pride in personal appearance  

• Maintain excellent time-keeping and attendance 

• Be professional at all times 

Team work 

• Always be a good team player 

• Build and maintain good relationships with all team members 

• Work together with the team to ensure that the unit is the best it can be 

• Be willing to take on jobs to balance the team workload 

• Be able to communicate well with people of all levels 

Customer focus 

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere 

• Remain calm, patient and polite, if receiving customer feedback 

• Be helpful and go out of your way to help our customers 

Drive 

• Be confident and self-motivated 

• Demonstrate a passionate commitment to the business 

• Welcome and embrace change, with a positive attitude 

• Be able to work unsupervised in a busy environment 

• Be able to prioritise duties