General Manager - Ala Moana Hotel by Mantra

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Ala Moana Hotel by Mantra is one of Honolulu’s largest and most iconic hotels, offering over 1,100 rooms, multiple F&B outlets, a pool and fitness centre, and extensive meeting and event facilities. The property has recently undergone a major refurbishment and now seeks an experienced General Manager to lead its next chapter.

As General Manager, you will provide strategic, commercial, and operational leadership for a high-volume, multi-tower hotel. You will be accountable for driving financial performance, elevating the guest experience, developing a strong leadership team, and fostering trusted relationships with the Association of Apartment Owners (AOAO) board, owners, corporate stakeholders, tenants, Union and local partners.

Key Responsibilities
• Lead the full operational, commercial, and financial performance of a major hotel asset
• Deliver outstanding guest satisfaction, service excellence, and adherence to brand standards
• Oversee all operating departments, including Rooms, Engineering, F&B (two outlets), large scale Conference and Events, and facilities management
• Navigate complex relationships with the Union, AOAO board, commercial tenants, and multi-stakeholder environments
• Lead annual budgeting, forecasting, revenue strategy, and cost optimisation initiatives for both hotel operations and the Owners Association
• Build and manage strong owner, board, corporate and union relationships with clear, transparent communication
• Oversee CAPEX planning, refurbishment projects, and long-term asset protection across multiple towers
• Champion a high-performing, inclusive, people-focused culture within a unionised environment

About You
We are seeking an experienced hospitality leader with:
• Proven General Manager experience in a large, complex hotel (500+ rooms preferred)
• Strong commercial acumen with a track record of driving revenue and delivering profitability
• Experience working with AOAO boards, commercial tenants, and complex or condo-hotel ownership structures
• Exceptional people leadership, communication, and stakeholder management skills
• Ability to thrive in a fast-paced, 24/7 environment with high guest expectations

This is an exceptional opportunity to lead one of Honolulu’s busiest and best-known hotels, backed by the resources, culture, and career pathways of Accor.

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.