- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Grosvenor Hotel Adelaide, Adelaide, Australia
__jobinformationwidget.freetext.ExternalReference__
REF50674B
Full-time Night Auditor - Grosvenor Hotel Adelaide
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- To be fully aware of daily worksheet and ensure this form is used.
- To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Complete Express Check out envelopes.
- Ensure security boxes are maintained and run within security procedures.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
- Attend and participate in meetings and training sessions provided.
- Any other duties requested by the Night Manager.
- Ensure the correct welcome is given to all callers.
- Ensure the correct welcome is given to all guests.
- Complete all audit tasks as specified by the Night Auditors checklist.
- To answer, as promptly as possible, all incoming calls.
- Ensure reports are distributed.
- Ensure all cash and credit is handled with related paperwork.
- Process wake-up calls.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
- Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
- Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
- Perform any other duties within the employee’s range of competence as required by management.
Knowledge and Experience
- Previous 1-2 years’ experience working in Front Office or hotel outlets.
- Computer literate, with particularly strong knowledge of MS Excel.
- Previous experience of working in a hotel Finance Department preferred.
- Understanding of the responsibilities of other areas within the Finance Department preferred.
Competencies
- Pride in ensuring the accuracy of work.
- Strong analytical skills.
- Excellent grooming standards.
- An ability to understand and navigate complex stakeholder environments.
- Strong focus and passion for hotel operations.
- Sound understanding of emerging trends in the industry.
- Demonstrated ability to coach, mentor, develop and inspire teams.
- Confident and articulate communication, negotiation, relationship and networking skills.
- Time management skills with the ability to multitask.
- Strong personal integrity.
- Entrepreneurial spirit with drive, ambition and high level of energy.
- Good interpersonal skills with ability to communicate with all levels of team members.
- Flexible and able to embrace and respond effectively to change.
- Role model in Accor values and Heartist culture.
You are the reason why we are a successful Hotel company. We have an array of benefits to thank you for your wonderful work such as staff discount systems known as ALL Heartists, Annual Service Recognition, Tenure Recognition and Living on Site Provisions for remote locations.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Executive
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
Front Office OperationConduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality s
Reference
72ca85b4-8366-4156-8cd8-7e5c4212af81
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Executive
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
Tiến hành họp giao ban hàng ngày, quản lý và giám sát mọi nhiệm vụ trong tổĐảm bảo vệ sinh khu vực công cộng, hành lang khách, phòng giặt là và các kho chứa thức ăn công cộng theo các tiêu chuẩn và qu
Reference
08bd04f3-1c10-4a16-b3ff-b76aff0a6d5a
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
• Hỗ trợ Trưởng Bộ phận trong các công việc vận hành • Kiểm tra phân công công việc hàng ngày của giám sát – phòng khách và khu vực công cộng • Có trách nhiệm lên kế hoạch, tổ chức, đào tạo và kiểm
Reference
44ccc4ec-4d78-4d39-926a-ab2e028372c0
Expiry Date
01/01/0001
Salary
Location
Mercure Queenstown Resort, Queenstown, New Zealand
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
$26.78 to $27.78 per hourMinimum 30 hours per week guaranteed About usPerched on a stunning vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain Range, Mercure Queenst
Reference
ab181af1-05dc-4a75-9ab7-8346fdf7bff9
Expiry Date
01/01/0001
Salary
Location
Mercure Townsville, Townsville, Australia
Experience Level
Not Applicable
Job Schedule
Casual
Brands
MERCURE
Job type
Permanent
Locations
Townsville
Job Category
Rooms
Description
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Maintain strict security procedures w
Reference
37899290-9fc9-495d-b13b-66b68054d0c6
Expiry Date
01/01/0001
Salary
Location
Mercure Gold Coast Resort, Carrara, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Carrara
Job Category
Rooms
Description
WHAT YOU WILL BE DOING:Working in our Housekeeping department as a Room Attendant, Public Area Cleaner or House Person, in Resort bedrooms and our stunning Public Areas.Maintain established standards
Reference
13959d2e-2e34-4bb9-abf9-43e55712b359
Expiry Date
01/01/0001
Salary
Location
Manly Pacific Hotel Sydney - MGallery Collection, Manly, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Manly
Job Category
Rooms
Description
This position is responsible for ensuring the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures. T
Reference
2c2caf8d-2ac8-4e7a-80d5-f13b59698f29
Expiry Date
01/01/0001
Salary
Location
Mercure Canberra, Braddon, Australia
Experience Level
Not Applicable
Job Schedule
Casual
Brands
MERCURE
Job type
Permanent
Locations
Braddon
Job Category
Rooms
Description
Reporting to our Executive Housekeeper and Housekeeping Supervisors, you will be carrying out cleaning duties to the highest standard to exceed our guests' expectations. Your main responsibilities wil
Reference
bbb14bac-5d52-402e-9550-adb53c3a03b4
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Rooms
Description
Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arri
Reference
e347113f-4cf3-42cf-ad0b-741415feb120
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Responder pela gestão das atividades da recepção, garantindo padrões de excelência no atendimento ao cliente e contribuindo para o aumento da performance da unidade. Colocar os clientes no "coração"
Reference
9e5664a4-fae6-40d1-854d-291746aff3e6
Expiry Date
01/01/0001