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  1. Full-Time
  2. Permanent
  3. PULLMAN
  4. Rooms

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Pullman at Sydney Olympic Park, Sydney Olympic Park, Australia

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REF37383K

Full-time Duty Manager - Front Office

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.

Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.


Job Description

Reporting to the Front Office Manager, our Duty Manager - Front Office at Pullman Hotel is primarily responsible for ensuring a high level of guest service at all times across the Novotel & Ibis hotels.

What does the Duty Manager role entail?

  • Oversee and support the daily operations of Front Office and other departments as required.
  • A driver of KPIs including guest satisfaction, loyalty sign ups and upselling.
  • Taking initiative to ensure that interactions with our guests are positive and productive.
  • Actively resolving guest requests, complaints and challenges.
  • Assisting with front office activities from check-in to check-out and everything in between; while ensuring all procedures are adhered to.
  • Maintaining brand standards 
  • Supporting the Front Office Manager in rostering while working within a budgeted payroll.
  • Be responsible for the health and safety of all patrons, guests and staff members.

Qualifications

What are we looking for? 

  • Experience in a similar role or environment, preferably in mid scale or luxury hotels.
  • Demonstrated ability to ‘surprise’ our guests.
  • Confidence and the ability to delight and resolve guest issues
  • Time management and multi-tasking skills.
  • High security awareness.
  • Experience in Opera Cloud preferred.
  • MUST have a current NSW RSA and Senior First Aid Certificate 
  • Open manual drivers license is advantageous.
  • Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
  • Unlimited work rights in Australia.

Additional Information

What we can offer you

  • Accor discounts on F&B and accommodation worldwide.
  • Discounted meals and beverages.
  • Generous ‘refer a friend’ incentives.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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