Full-time Duty Manager - Front Office

Accor Hotels Sydney Olympic Park forms part of the most unique entertainment and Hotel precinct in NSW.

Home to the Accor Stadium, our precinct is home to major sporting, music and entertainment events. Be in the heart of it all by joining our Front Office team at the Pullman Hotel. 

Our passion? Service and achievement beyond limits. Our promise? Recognise each person's value, the talent they bring to the group and to make them a proactive part of their own development.

Reporting to the Front Office Manager, our Duty Manager - Front Office at Pullman Hotel is primarily responsible for ensuring a high level of guest service at all times across the Novotel & Ibis hotels.

What does the Duty Manager role entail?

• Oversee and support the daily operations of Front Office and other departments as required.
• A driver of KPIs including guest satisfaction, loyalty sign ups and upselling.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Actively resolving guest requests, complaints and challenges.
• Assisting with front office activities from check-in to check-out and everything in between; while ensuring all procedures are adhered to.
• Maintaining brand standards 
• Supporting the Front Office Manager in rostering while working within a budgeted payroll.
• Be responsible for the health and safety of all patrons, guests and staff members.

What are we looking for? 

• Experience in a similar role or environment, preferably in mid scale or luxury hotels.
• Demonstrated ability to ‘surprise’ our guests.
• Confidence and the ability to delight and resolve guest issues
• Time management and multi-tasking skills.
• High security awareness.
• Experience in Opera Opera Cloud preferred.
• MUST have a current NSW RSA and Senior First Aid Certificate 
• Open manual drivers license is advantageous.
• Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
• Unlimited work rights in Australia.

Above all else you will strive to excel in your field as you demonstrate the ability to act as a true ambassador for our Hotel.

You will be joining a fun, experienced and passionate workplace positioned in a precinct delivering world-class entertainment. We will provide you with discounted staff meals, access to the employee assistance program, career development opportunities and worldwide discounts in over 100 countries and access to discounts with our numerous partners. 

Interested? We’d love to hear your story.