- Full-Time
- Permanent
- SLS
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
SLS South Beach Miami, Miami Beach, United States
__jobinformationwidget.freetext.ExternalReference__
REF43495I
FT Lead Cocktail Server, SLS South Beach
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Nightlife Team as a Lead Cocktail Server located at SLS South Beach in Miami. JOIN THE SLS FAMILY TODAY!
Job Purpose:
Under the general guidance of the General Manager and Nightlife Managers, assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the company’s Core Values.
Duties & Functions:
- Must love and support their TEAM!
- Must love and take care of guests!
- Must say “yes” and “thank you” often!
- Ensure daily/nightly and/or weekly, opening and closing side duties are followed/completed.
- Ensure that all equipment is clean and in excellent working condition through personal inspections.
- Prepare all required paperwork, including forms, menus, and reports in an organized and timely manner.
- Assist in the oversight of employee performance appraisals ensuring they’re completed in a timely manner.
- Ensures a seamless guest experience
- Prepares table for service
- Acts as the food and cocktail tour guide, making personal recommendations along the way
- Possesses thorough knowledge of food and beverage menu in order to answer all questions from guests
- Serves food, wine and beverages
- Oversees all aspects of table service
- Provides direct service to guests by taking orders for alcoholic and non-alcoholic beverages
- Delivers all requests from guests in a timely fashion
- Maintains, clears, and resets table set ups
- Assist support staff with regularly inspecting and restocking stations.
- Inputs all orders into the POS system accurately
- Ensures work area is in compliance with the Florida health codes at all times
- Must be able to handle cash quickly and accurately
- Must be able to upsell
- Performs proper cash, comp, and check control procedures
- Performs opening, running, and closing task
- Maintain effective communication with the kitchen, managers, and floor staff to ensure seamless service.
- Maintain communication with management to ensure guest satisfaction and quick resolution of any issues.
- Communicate guest needs, preferences, and feedback to management promptly to ensure high satisfaction.
- Keeps all stations stocked by polishing and distributing china, glassware, and silverware
- Provide friendly, courteous and professional service at all times
- Maintain a high standard of service through effective teamwork.
- Ensures that guests are served in accordance to State and local guidelines regarding the service of alcohol
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive productive working environment.
- Any other reasonable duties as assigned by the supervisor or manager
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service
ADDITIONAL RESPONSIBILITIES
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
To be aware of and ensure constant compliance with all necessary operational policies including:
- Health and Safety
- Food Hygiene
- Maintenance
- Emergency Procedures
- Liquor Licensing
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attend mandatory meetings including divisional meetings, staff meetings, etc.
- Participate in community events and ensure corporate social responsibility goals of the company are met.
- Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
- Keep work area clean and organized.
- Ensure confidential documents are kept in a secured area.
- When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
- Complete other duties as assigned by the Department Head.
- Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
- Ensure compliance with the company’s policies and procedures.
OTHER DUTIES
- Assimilate into the company’s culture through understanding, supporting and participating in all the company’s elements. Demonstrate working knowledge of the service standards.
- Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability preferred.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- High School Diploma or equivalent required
- At least two to three years’ experience as a Server in Nightlife venues preferred
- Food and beverage knowledge in an upscale environment preferred.
- Must have an exceptional personality and hospitality driven attitude
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Must be able to stand or walk a minimum eight-hour shift.
- Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
- Must have excellent communication skills and be able to read, write, speak and understand English.
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
All your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
FAIRMONT FAIRMONT LA HACIENDA, COSTA DEL SOL, Cádiz, Spain
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cádiz
Job Category
Food & Beverage
Description
Summary of Responsibilities:Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and
Reference
451c8bcf-5661-4ddf-a4d9-36ab32450d73
Expiry Date
01/01/0001
Salary
Location
MOVENPICK MOVENPICK CENTAURUS ISLAMABAD, Islamabad, Pakistan
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Islamabad
Job Category
Food & Beverage
Description
To manage the overall operation of the restaurant, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel d
Reference
1da6c0f2-5d6b-404c-91f9-8657113222ad
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES STYLE MYSURU, Mysuru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Mysuru
Job Category
Food & Beverage
Description
Food & Beverage ManagerAre you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to t
Reference
b8016cb7-3014-4683-80ac-8c7fc462dbfc
Expiry Date
01/01/0001
Salary
Location
, Cam Ranh, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Vietnam
Job Category
Food & Beverage
Description
Overall organisation and team management of the Stewarding Department.Create and maintain all budgets.Ensuring the effective and efficient operations of the Stewarding Department cleaning processes an
Reference
3e55b425-0096-43a0-be2b-6e5121547b89
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Restaurant Managers, Food & Beverage DirectorGeneral Purpose: The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through v
Reference
3ff5a260-3b19-4f9b-89ec-9156a52c91ee
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Restaurant Managers, Food & Beverage DirectorGeneral Purpose: The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through v
Reference
bab0afd5-847b-4e03-ab4d-d0b50dd49ea4
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Restaurant Manager, Food & Beverage DirectorGeneral Purpose: The Busser clears used and dirty plates, glasses, etc., from the restaurant and ensures the cleanliness of tables in a timely m
Reference
d0722bb3-0dff-4a34-836e-f9bb99594d5c
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Dining Room Manager & General ManagerGeneral Purpose: The restaurant Host is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the Host to
Reference
31aa5e24-b2ed-4cc0-8759-92df77327091
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Title: Runner Reports To: Restaurant Manager General Purpose: The Runner’s primary responsibility is to deliver food to restaurant patrons. Food Runners are the last of the staff to see the meal bef
Reference
4c8bddf3-7f8f-4cd8-8370-f95029b1a82a
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Food & Beverage
Description
Reports To: Beverage Manager, Food & Beverage DirectorGeneral Purpose: The Bartender provides timely, accurate and friendly service while preparing the highest quality beverages for each guest.Specifi
Reference
449a2c9e-367a-4d94-b2d6-4d24dbdfdfcd
Expiry Date
01/01/0001